Test Message works, WooCommerce doesn’t

  • jamesprw

    (@jamesprw)


    3 years, 8 months ago

    I have configured the settings and am able to send a test email without issues.
    However my WooCommerce emails are not coming through.

    Did I miss something in a setup somewhere?

    Thanks

    Update – I found that I did get all the proper notifications on a sale (one to the customer, 2 to the shop email account). However the function of resetting password does not send the specified email even though the log indicates the mail was sent. I will focus on that element of WooCommerce but any input is appreciated

    • This topic was modified 3 years, 8 months ago by jamesprw.
Viewing 4 replies - 1 through 4 (of 4 total)
  • mbrsolution

    (@mbrsolution)

    3 years, 8 months ago

    Hi, did you check the spam box? Which contact form are you using? Who is your host?

    Thank you

    Thread Starter jamesprw

    (@jamesprw)

    3 years, 8 months ago

    Checked Spam/Junk.
    This is WooCommerce emails – not a form (however WP Forms work fine.) All the WooCommerce mails work except for password reset link as far as I know.

    I’m using the mail host provided by my site host. It also handles my admin emails just fine.

    mbrsolution

    (@mbrsolution)

    3 years, 8 months ago

    Hi,

    Something in your site is blocking the password reset email. Our plugin can’t be blocking the password reset feature. The reason why I am saying this is because if it was, then no other email would be going through.

    Do a plugin conflict test. This might reveal the issue.

    Kind regards

    Thread Starter jamesprw

    (@jamesprw)

    3 years, 8 months ago

    Thanks for that.

    I’ll see what I can figure out.

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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