Support » Plugin: WP Mail SMTP by WPForms » Test mail fail after hosting change

  • Hello,

    We use this plugin to send emails in our web.

    A couple of weeks ago we migrated the site to a new hosting and the plugin stoped working. I asked the hosting if maybe smtp or the ports for tls o ssl were blocked, but all that was ok. Making a test email i received the following error log:

    Versions:
    WordPress: 4.9.9
    WordPress MS: No
    PHP: 7.0.33
    WP Mail SMTP: 1.4.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: smtp.gmail.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2k-fips 26 Jan 2017
    SMTP Debug:
    2019-03-11 14:48:54 Connection: opening to smtp.gmail.com:587, timeout=300, options=array (
    )
    2019-03-11 14:48:54 Connection: opened
    2019-03-11 14:48:54 SERVER -> CLIENT: 220-az1-ss15.a2hosting.com ESMTP Exim 4.89_1 #1 Mon, 11 Mar 2019 10:48:54 -0400
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2019-03-11 14:48:54 CLIENT -> SERVER: EHLO http://www.acalis.cl
    2019-03-11 14:48:54 SERVER -> CLIENT: 250-az1-ss15.a2hosting.com Hello http://www.acalis.cl [68.66.224.35]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    2019-03-11 14:48:54 CLIENT -> SERVER: STARTTLS
    2019-03-11 14:48:54 SERVER -> CLIENT: 220 TLS go ahead
    2019-03-11 14:48:55 SMTP Error: Could not connect to SMTP host.
    2019-03-11 14:48:55 CLIENT -> SERVER: QUIT
    2019-03-11 14:48:55 SERVER -> CLIENT: 221 az1-ss15.a2hosting.com closing connection
    2019-03-11 14:48:55 Connection: closed
    2019-03-11 14:48:55 SMTP connect() failed.

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