Support » Plugin: Postman SMTP Mailer/Email Log » test Failure

  • Hello:
    My Host Provided indicated that they opened the outgoing port 587 but I am still getting a failure notice. Here are the test results for my site: http://www.cookingexchange.info

    Summary:
    1.✅ 🔒 Port 587 can be used for SMTP to smtp.sparkpostmail.com. Warning: connected to 0.0 instead of sparkpostmail.com.
    2.✅ 🔒 Port 443 can be used to send Gmail with the Gmail API.
    3.❌ Port 465 is open, but not to smtp.sparkpostmail.com.
    4.❌ No outbound route between this site and the Internet on Port 25.

    A port with Service Available “No” indicates one or more of these issues:
    1.Your web host has placed a firewall between this site and the Internet
    2.The SMTP hostname is wrong or the mail server does not provide service on this port
    3.Your PHP configuration is preventing outbound connections
    4.Your WordPress configuration is preventing outbound connections

    Diagnostic:
    OS: Linux serv01.m02.siteground.biz 2.6.32.59-sg3 #9 SMP Wed Sep 26 03:29:25 CDT 2012 x86_64
    HTTP User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240
    Platform: PHP Linux 5.3.29 / WordPress 4.3 en_US
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes
    WordPress Theme: 3clicks Child Theme
    WordPress Plugins: WP Missed Schedule, Admin Columns Pro, Admin Menu Tree Page View, Advanced Category Excluder Widgets, Advanced Category Excluder, Advanced Content Pagination Pro, AG Custom Admin, Akismet, All in One SEO Pack Pro, AIO WP Builder, Assign Categories, bbPress, Better Blogroll, BJ Lazy Load, Broken Link Checker, BuddyPress, Advanced Text Widget PRO, Display Posts Shortcode, Email Log, Enhanced Text Widget, Export User Data, Faster Image Insert, Functionality, The Cooking Exchange, G1 GMaps, G1 Page Builder, G1 Social Icons, Homepage Pop-up, New User Approve – Ignore Password Reset, Jetpack by WordPress.com, leenk.me, Huge IT lightbox, MemberPress Products to User Roles, MemberPress Business Edition, New User Approve, Page-list, PHP Code Widget, Post State Tags, Postman SMTP, Restrict Widgets, Text Blocks, Revolution Slider, Security Ninja, SI CAPTCHA Anti-Spam, Fast Secure Contact Form, Table of Contents Plus, TablePress Extension: DataTables FixedHeader, TablePress, Theme Check, Update Control, Viper’s Video Quicktags, WooCommerce – All in One SEO Pack, WooCommerce, WP Ad Guru, Nested Pages, WP-Optimize, WP Revisions Limit, WP Smush Pro, WP Statistics, WP Ultimate Recipe Premium, WPFront Notification Bar, WPFront User Role Editor Personal Pro, WPMU DEV Dashboard
    Postman Version: 1.6.23
    Postman Sender Domain (Envelope|Message): cookingexchange.info|cookingexchange.info
    Postman Prevent Message Sender Override (Email|Name): Yes|Yes
    Postman Transport URI: smtp:tls:login://smtp.sparkpostmail.com:587
    Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
    Postman Deliveries (Success|Fail): 0|3
    Postman Bind (Success|Fail|Path): Yes|No|/home/cookin72/public_html/wp-root/wp-content/plugins/postman-smtp/Postman/PostmanWpMailBinder.php
    Postman TCP Timeout (Connection|Read): 100|100
    Postman Email Log (Enabled|Limit|Transcript Size): Yes|25|128
    Postman Run Mode: production
    Postman PHP LogLevel: 10000
    Postman Stealth Mode: Yes
    Postman File Locking (Enabled|Temp Dir): Yes|/tmp

    If the issues above can not be resolved, your last option is to configure Postman to use an email account managed by your web host with an SMTP server managed by your web host.

    P.S. we have tried using the Hosting Firm’s SMTP server (SiteGround). Here is the configuration for SparkPost

    https://wordpress.org/plugins/postman-smtp/

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