Support » Plugin: Customer Reviews for WooCommerce » test email error – cannot connect to the email server

  • Resolved webkoder

    (@webkoder)


    Hi,

    When I try to send test email from setting page I get the error:
    Error: cannot connect to the email server (Could not resolve host: z4jhozi8lc.execute-api.us-east-1.amazonaws.com).

    Could you please help me?

    Thank you in advance,
    Vladimir

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author cusrev

    (@ivole)

    Thanks for trying my plugin!

    I think that this error happens when your server is not connected to the Internet. Are you testing the plugin on a local site?

    Thread Starter webkoder

    (@webkoder)

    Thank you for response.

    Web is on real domain. All other woo and wp emails are working. Do you have any other idea?

    Plugin Author cusrev

    (@ivole)

    Can you please tell what hosting you are using? Is it Windows or Linux?

    Plugin Author cusrev

    (@ivole)

    It is a kind reminder that I am waiting for your reply. If I don’t hear from you soon, I will then consider this issue to be resolved.

    Thread Starter webkoder

    (@webkoder)

    Sorry for late response. Linux. I decided to delete the plugin.

    Plugin Author cusrev

    (@ivole)

    It is a pity that you decided to delete the plugin. I’d be happy to help you with troubleshooting this issue (as much as I can).

    It looks like a problem with DNS lookup on your server. Do you use shared hosting or manage the server yourself?

    I found some potential solutions suggested on this page: https://stackoverflow.com/questions/24967855/curl-6-could-not-resolve-host-google-com-name-or-service-not-known. Perhaps, you can try some of them?

    Plugin Author cusrev

    (@ivole)

    As I haven’t heard from you for a while, I will assume that you are not interested in the plugin anymore and mark this topic as resolved.

    atestatestaneumaticos

    (@atestatestaneumaticos)

    Hi,

    When I try to send test email from setting page I get the error:

    Error: cannot connect to the email server (error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure).

    Could you please help me?

    Thank you ,
    Alfredo

    Plugin Author cusrev

    (@ivole)

    Hi Alfredo,

    Thanks for trying my plugin!

    This problem is likely due to problems in web server configuration. I’m not a sysadmin, but googling “14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure” shows that it has something to do with outdated server software stack.

    Do you manage your web server yourself? If not, then please report this problem to your hosting support.

    I hope it helps.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘test email error – cannot connect to the email server’ is closed to new replies.