Title: Terrible Support, Slow Loading Time
Last modified: July 5, 2024

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# Terrible Support, Slow Loading Time

 *  [joshuatree123](https://wordpress.org/support/users/joshuatree123/)
 * (@joshuatree123)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/terrible-support-slow-loading-time/)
 * First of all, I really like the ease of customization of the funnel builder and
   checkout pages. I have a pro paid subscription. The reason for 2 stars is because
   the loading time of the checkout pages is incredibly slow, and the customer support
   has been really poor. I contacted customer support for helping with the slow 
   loading time, and they take about 5 days between replies, and offered no helpful
   insight into how to improve it. I don’t want to lose all the effort I put into
   customizing my checkout pages, but great checkout pages mean nothing if customers
   leave before the pages load.

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 * ![](https://ps.w.org/funnel-builder/assets/icon-256x256.gif?rev=3317101)
 * [FunnelKit - Funnel Builder for WooCommerce Checkout](https://wordpress.org/plugins/funnel-builder/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/funnel-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/funnel-builder/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [joshuatree123](https://wordpress.org/support/users/joshuatree123/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/terrible-support-slow-loading-time/)