Title: Terrible Support
Last modified: September 3, 2016

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# Terrible Support

 *  [wsusa](https://wordpress.org/support/users/wsusa/)
 * (@wsusa)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/terrible-support-9/)
 * terrible support. i do not suggest this or any other plugin from Mark at Ignitewoo.
   I’ve given him way too much time to resolve multiple PAID and “supported” plugin
   issues for WooCommerce extensions.
 * TL:DR Stay AWAY from IgniteWoo.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [IgniteWoo Team](https://wordpress.org/support/users/ignitewoo/)
 * (@ignitewoo)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/terrible-support-9/#post-7938216)
 * Thanks for you opinion.
 * We do our best to support our free software. However there’s only so much time
   the day to offer free support for free software. So you might experience a delay
   in getting a response. Just depends on how busy we are.
 *  [Trisy123](https://wordpress.org/support/users/trisy123/)
 * (@trisy123)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/terrible-support-9/#post-7938219)
 * Even worse, after a long period of trying to reach this company and spending 
   quite a bit of money on their plugin. My account has been removed it seems. There’s
   no way to log in for me. And none of my emails are responded to.
 * I guess the flame as their logo stands for your time and money burning in front
   of your eyes.
 *  Plugin Author [IgniteWoo Team](https://wordpress.org/support/users/ignitewoo/)
 * (@ignitewoo)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/terrible-support-9/#post-7938220)
 * We never delete user accounts, so apparently if you had a account you’ve forgotten
   the account info. It happens to all of us some time or other.
 * We checked, there’s no orders or users with “trisy” anywhere in the data. Nor
   is there any request in our support queue and archives a similar name.
 * On our Web site is a contact form, and at the top of every page is a phone number.
   Feel free to contact us for help.
 *  [Trisy123](https://wordpress.org/support/users/trisy123/)
 * (@trisy123)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/terrible-support-9/#post-7938221)
 * The account was indeed on my side, excuse me for that.
 * Please check your records on ‘Tristan’ Forgot all previous requested support.
   I’ve managed to solve that in some other ways. I have however requested new support
   about the phone order plugin, the documentation for this plugin is just as bare
   as the plugin options itself. All I need is an extra field to save to a user 
   data field.
 *  [Trisy123](https://wordpress.org/support/users/trisy123/)
 * (@trisy123)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/terrible-support-9/#post-7938222)
 * Again I’m being completely ignored by IgniteWoo.
    Such a nice way to treat your
   paying customers.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Terrible Support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/event-calendar-ticketing_7382bb.svg)
 * [Event Calendar & Ticketing](https://wordpress.org/plugins/event-calendar-ticketing/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/event-calendar-ticketing/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/event-calendar-ticketing/)
 * [Active Topics](https://wordpress.org/support/plugin/event-calendar-ticketing/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/event-calendar-ticketing/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/event-calendar-ticketing/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Trisy123](https://wordpress.org/support/users/trisy123/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/terrible-support-9/#post-7938222)