Title: Terrible support
Last modified: March 14, 2022

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# Terrible support

 *  [abehsera](https://wordpress.org/support/users/abehsera/)
 * (@abehsera)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/terrible-support-83/)
 * Bought the pro version and it didn’t work because it requires a plugin that is
   no longer available in the WordPress repository. I reported it via chat and email,
   and it took them over 24 hours to reply asking what the problem was, even though
   it was clearly explained. After explaining it again, a few more hours with no
   response, so I ended up opening a case in PayPal, which I had used to pay. Here
   is the surprise turn: As soon as I opened the case, they contacted me… but not
   to fix the problem! They wanted me to close the case in order to give support.
   In short, I elevated the case to dispute and uninstalled the not working theme.
   What a waste of time.

The topic ‘Terrible support’ is closed to new replies.

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 * Last reply from: [abehsera](https://wordpress.org/support/users/abehsera/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/terrible-support-83/)