Title: Poor Support
Last modified: June 18, 2020

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# Poor Support

 *  [andytlaird](https://wordpress.org/support/users/andytlaird/)
 * (@andytlaird)
 * [6 years ago](https://wordpress.org/support/topic/terrible-support-59/)
 * Why am I giving Elementor a negative review? I paid for the Elementor Pro plan
   at around $200 per year and yet cannot get pro support!
 * Do I like using Elementor. Absolutely as it’s easy to use but when there’s a 
   bug/issue how about the support?
 * Unfortunately, it’s not good. After submitting 2 support tickets, a request on
   the Elementor Pro FaceBook group and here (which was closed) due to the fact 
   I’m on the Pro plan I’m still waiting!
 * I would recommend going with either Gutenberg or the Elementor FREE plugin, and
   save the money!
 * C’mon guys – IMPROVE your support especially when we’re paying those kinds of
   fees! After all – I’m paying USD 200 per year!
    -  This topic was modified 6 years ago by [andytlaird](https://wordpress.org/support/users/andytlaird/).
    -  This topic was modified 6 years ago by [andytlaird](https://wordpress.org/support/users/andytlaird/).
    -  This topic was modified 6 years ago by [andytlaird](https://wordpress.org/support/users/andytlaird/).
    -  This topic was modified 6 years ago by [andytlaird](https://wordpress.org/support/users/andytlaird/).
      Reason: felt my first review was a little harsh

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [armingchampions](https://wordpress.org/support/users/armingchampions/)
 * (@armingchampions)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/terrible-support-59/#post-13352712)
 * I’m surprised you gave them 3 stars.
    Here is my review. The support for Eelmentor
   Pro ($200 /year) promises 24 hour response, but in the few support tickets we
   have requested help with have not been answered. Almost seem like we’re being
   ignored. Maybe an automatic response would better than nothing. You really need
   to work on this problem. Got any problems, glitches or bugs you may get better
   response on your own. If you have a better way to get in touch with Elementor
   support, let us all know please.
 *  Thread Starter [andytlaird](https://wordpress.org/support/users/andytlaird/)
 * (@andytlaird)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/terrible-support-59/#post-13354123)
 * I totally agree with you! My 3 stars was just being nice. I have since moved 
   most of my websites over to the default WordPress Gutenberg and Kadence blocks
   which are not only FREE but now the default WordPress editor. I will no longer
   be using Elementor especially paying USD 200 per year! 😉 Best move I have made!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Poor Support’ is closed to new replies.

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 * Last reply from: [andytlaird](https://wordpress.org/support/users/andytlaird/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/terrible-support-59/#post-13354123)