Terrible Support

  • jogini

    (@jogini)


    5 years, 1 month ago

    I really like that plugin, therefore subscribed to the pay version.

    Out of Cron job Problems, which were not an issue from the server side, I asked the support to help me solve that issue. Instead, I got a go through of their troubleshooting, which was already obsolete, since it was NOT a server problem.

    Support cant help, and it seems they are not willing to help the customer solving the problem. It takes time to get a respond from them and if, then the answer is inadequate to the problems of the customer.

    The Best-Plugin is NOTHING without good support. Happy are all those who dont come into trouble, but those who do are not a welcome customer anymore.

    Bottom line: good plugin only until you dont get in trouble. Support is insufficient and NOT helpful.

Viewing 1 replies (of 1 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    5 years, 1 month ago

    Hello @jogini,

    first of all let me say I’m sorry if you’re having a bad time setting up Newsletter. May I ask you the email address you used to open a ticket in our website?

    About your issue: you say it’s not a server related problem, which we can hardly believe because if that was true, we would be having a lot of users complaining about not being able to send their newsletters. If you would like to let us give another try to solve your issue, we’d be happy to do so.

    Anyway, an important reminder: this is the official WordPress repository and therefore it should not be used to complain about the commercial version of our plugin. There are other more appropriate means to do so. Thanks for understanding.

Viewing 1 replies (of 1 total)
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