Title: Terrible support
Last modified: August 27, 2018

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# Terrible support

 *  [Mau](https://wordpress.org/support/users/mauricio-gouvea/)
 * (@mauricio-gouvea)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/terrible-support-40/)
 * I’ve been exchanging emails for almost 30 days and it seems that the support 
   team is unable to understand my issues. The client’s website is going online 
   with those issues because we cannot wait anymore. Huge disappointment.
    -  This topic was modified 7 years, 8 months ago by [Mau](https://wordpress.org/support/users/mauricio-gouvea/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 8 months ago](https://wordpress.org/support/topic/terrible-support-40/#post-10628821)
 * Hi Mau, it looks like you’ve tagged this as “Elementor Pro”. I’m leaving the 
   review in place because it is part of the experience of this plugin. The upsell
   part.
 * That said: the terms that Elementor Pro has are very non-GPL friendly.
 * [https://elementor.com/terms/](https://elementor.com/terms/)
 * See the part about “Prohibited Distribution”. Were I the Master And Ruler Of 
   The Open Source GPL WordPress Universe™ (I’m not) then this plugin would be removed
   from here as well until that was fixed.
 * The GPL is taken seriously here.
 * I’m going to leave this review open for now to provide the author a chance to
   reply then I will close it. That “pro” plugin has no place on this site.
 *  Thread Starter [Mau](https://wordpress.org/support/users/mauricio-gouvea/)
 * (@mauricio-gouvea)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/terrible-support-40/#post-10633767)
 * Hi Jan,
 * Sorry if I’m posting on the wrong place. But I’m using this site to do a review
   of this product because I haven’t found another proper place to do it.
 *  [Lisa R](https://wordpress.org/support/users/lisaelementor/)
 * (@lisaelementor)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/terrible-support-40/#post-11026849)
 * Hey [@mauricio-gouvea](https://wordpress.org/support/users/mauricio-gouvea/),
   I’m sorry you were having trouble with our support team. Are you still experiencing
   any issues with Elementor? I’ll be happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Terrible support’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Lisa R](https://wordpress.org/support/users/lisaelementor/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/terrible-support-40/#post-11026849)