Support » Plugin: Gravity Forms + Stripe » Terrible Support

  • I have sponsored this plugin in the past to obtain a better, enhanced version. It worked …. just “ok” a few bugs were always present, and the plugin creator didn’t want to help us fix them with what we paid (around USD $750), any bug fix they wanted to charge us more, which we kind of agreed.

    Then it has been more than 1 year without being able to get in touch with the plugin developer. She either has abandoned the project or is totally ignoring me.

    I have even gone to her site, and paid US$49 for support – without any news.

    I sincerely do not recommend this plugin to someone that wants to progress on a business or wants to keep updating wordpress. As there is no support whatsoever with this plugin, which is quite unfortunate as it had a great potential.

    I will change this review if I see otherwise, but at the time being I do not feel happy with the current state of it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor gravity+

    (@gravityplus)

    Hi,

    It sounds like you have the wrong plugin. This is a free plugin (the WordPress plugin directory doesn’t allow paid plugins), we don’t accept sponsorships, we don’t charge for bug fixes, and we surely don’t provide any better enhanced versions of this plugin. We do have a separate plugin available on a different website.

    I recommend contacting support for the plugin you purchased, as leaving a message here for the wrong plugin isn’t going to help you.

    xfechx

    (@xfechx)

    Hi there,

    I have contacted your company many times via the other website you have linked to, without any response whatsoever.

    Of course the bad review here is for you to realize that this attitude is both unprofessional, and also will help other people before deciding to go with your software and risk abandonment.

    I will change this review if I see some interest of your side willing to help me with the plugin which is now outdated and we have paid for.

    Regards,

    xfechx

    (@xfechx)

    We have used the paid version your plugin on a site with a lot of visitors, and we need to obtain a latest version, as your master branch has changed to reflect new Stripe API changes.

    We would like to get an updated version with the features that you have developed for us.

Viewing 3 replies - 1 through 3 (of 3 total)
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