I purchased a licence for the Pro Pack from their website. Not only was I provided with an older version of the plugin (3.1.3), but the licence key wouldn't validate. I couldn't even access the basic (free) parts of the plugin; I was met with permission denied screens even though I was the admin.
I figured the license issue was just a mistake so I went to their website to see if I could get some support or contact them but they make it impossible. First you have to pay for a "support subscription" before they'll even respond to you. This isn't support; this is me trying to turn it on. I purchased a product and it doesn't work. I'm not asking for help on how to use it or how to modify certain functionality. I don't even have the opportunity to use it.
They offer a support forum but every time I try to access it I am met with a login screen. There's no place to register. You can't access any of the threads or topics. There's a link in the back-end of WordPress for the plugin to register for the forum but again, it just sends me to the login screen. I tried the credentials I created when registering with the company for the download, but they don't work.
Furthermore, when I tried to update the plugin (since the download link I was provided with was an old version) through the back-end of WordPress it failed and deleted the plugin. Really? Come on.
AMENDMENT: I worked with the developer and the issue was solved. I am now happily using the plugin and recommend it to anyone looking for a store locator on their site. The plugin works well and I'd like to thank the developer for taking the time to help me fix the issue.