Title: terrible plugin Last modified: September 3, 2016 --- # terrible plugin * [Mark Rasheed](https://wordpress.org/support/users/markazz/) * (@markazz) * [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/) * tried this plugin couple of times….. always pops up error ……php.part could not be saved because the source file could not be read…… * wasted 4 hours trying to fix it….. the developers do not give much info about it in the support section either….. Viewing 5 replies - 1 through 5 (of 5 total) * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/#post-8085088) * If you had problems why didn’t you raise a support topic? * [https://wordpress.org/support/plugin/duplicator#postform](https://wordpress.org/support/plugin/duplicator#postform) * Thread Starter [Mark Rasheed](https://wordpress.org/support/users/markazz/) * (@markazz) * [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/#post-8085089) * the topic already exists ..the bug has been encountered by various other people.. but the developers do not provide the correct solution at all….. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/#post-8085094) * Hi Mark, * Can you provide some of the links to those threads? We do have an item backlog that we are constantly working on, it may be that the thread could have been overlooked possibly or at the time it was posted we had not come upon a solution. * There is also a private help ticket system where I can work closer with you to help pin-point the issue. Many times its simply a configuration setting on the server that needs to be tweaked. Please feel free to submit a [ticket here](https://lifeinthegrid.com/support). Just refer to this thread! * Thanks * Thread Starter [Mark Rasheed](https://wordpress.org/support/users/markazz/) * (@markazz) * [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/#post-8085100) * Hi Cory ……. * the link is …… [https://wordpress.org/support/topic/duplicator-cant-download-installer?replies=24](https://wordpress.org/support/topic/duplicator-cant-download-installer?replies=24) * Thanks …. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/#post-8085101) * Thanks for the link Mark! * If I recall correct that user submitted a ticket and we were able to get his issues resolved. We originally thought it was on the browser end via a thread similar to this: [http://kb.mozillazine.org/Source_file_could_not_be_read](http://kb.mozillazine.org/Source_file_could_not_be_read) * But we discovered that their host was blocking part of the download due to a download cap the host had imposed on the server end. Something we really can’t solve in the plugin. That post was pretty old so it may have been someone else. * I do recall having helped others work with there hosts to solve the issue. Also if the server is preventing the download button from working, you can always get the installer and archive file from the wp-snapshots directory via FTP. * There are some other users I have helped as well were we had to adjust Apache to support the correct mime type (but I’m not 100% sure if that is the case for this issue). Some server configurations are very difficult to detect. This is why is some cases we have to get the host involved. We have tried to make the plugin simple, but there are allot of complexities to making it work on all the different server configurations. * Anyways sorry you had a bad experience, the plugin is by no means perfect but is getting better over time! * Cheers~ Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘terrible plugin’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) * 5 replies * 3 participants * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/terrible-plugin-23/#post-8085101)