Title: terrible malfunction
Last modified: August 24, 2016

---

# terrible malfunction

 *  Resolved [NewbieLearn](https://wordpress.org/support/users/newbielearn/)
 * (@newbielearn)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/)
 * Before the malfunction happened:
    I don’t know what I did but my header image
   completely disappeared and would only display my background colour. I tried adding
   it back in there by customizing the page, then i uploaded it, and it said it 
   uploaded however it still wasn’t there. I had a different header image on another
   page and it also disappeared on that page as well. And then: the content on my
   page disappeared (widgets, text, everything)
 * **AND NOW** I reloaded the page and its white. Theres absolutely nothing but 
   a white screen. I cant get to the admin log in page nor can i access the page
   i was viewing my website on.
 * i have no idea what happened but everything is gone, no code, no error, nothing..
   just a blank white screen, literally.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961739)
 * You’ll need to use FTP or Cpanel to deactivate the theme you are using on that
   site. Find the themes folder and the one you have active on the site and rename
   that theme – i.e.
 *     ```
       wp-content
          themes
             your active theme.HOLD
       ```
   
 * Hopefully that will force WP to use a default theme and let you login again.
 *  Thread Starter [NewbieLearn](https://wordpress.org/support/users/newbielearn/)
 * (@newbielearn)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961743)
 * Oh thanks! I’m logged into the Dashboard.
    But when I try to view my website 
   its still blank
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961745)
 * >  You’ll need to use FTP or Cpanel
 * That’s through your hosting account – also see:
 * [https://codex.wordpress.org/FTP_Clients](https://codex.wordpress.org/FTP_Clients)
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961746)
 * Oh wait, did you do the above already?
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961748)
 * If so, is there a default theme in your themes folder (i.e. Twenty Fifteen should
   be in the themes folder)?
 *  Thread Starter [NewbieLearn](https://wordpress.org/support/users/newbielearn/)
 * (@newbielearn)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961751)
 * Oh but I’m using XAMPP CP to run wordpress on.
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961752)
 * Ah okay, so you should be able to navigate to the themes folder and remove the
   one you were using when the site crashed.
 *  Thread Starter [NewbieLearn](https://wordpress.org/support/users/newbielearn/)
 * (@newbielearn)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961760)
 * Ok so I deleted it from the folder and then activated another theme. It works
   thank you.
 * But I also had my site backed up, do I need to delete the backup I had in case
   it makes wordpress crash?
 *  Thread Starter [NewbieLearn](https://wordpress.org/support/users/newbielearn/)
 * (@newbielearn)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961780)
 * Ill just delete the backup and make a new one I guess. Anyway thanks for the 
   help, problem solved.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘terrible malfunction’ is closed to new replies.

 * 9 replies
 * 2 participants
 * Last reply from: [NewbieLearn](https://wordpress.org/support/users/newbielearn/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/terrible-malfunction/#post-5961780)
 * Status: resolved

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