Terrible Experience!

  • fredbra

    (@fredbra)


    2 months, 1 week ago

    2 years using this plugin and unfortunately the experience has been terrible!!!

    • Duplicated payments on subscriptions and the team doesn´t take responsibility for it.
    • LOTS of payment failed before the client can really pay. Usually have to choose another method of payment.
    • The support team on Revolut app does not connect with the developers team so you have to act like an owl between the support team and the developers.
Viewing 1 replies (of 1 total)
  • Plugin Support businessrevolutsupport_sgudymyak

    (@sgudymyak)

    2 months, 1 week ago

    Dear @fredbra,

    Thank you for your detailed feedback.

    We understand your frustration regarding the duplicate subscription payments. Our investigation confirmed this is caused by the WooCommerce Subscriptions plugin. To resolve this, our development team is actively implementing a fix within our plugin to prevent these duplicate requests from being processed.

    To address the failed payments, we will reach out to you directly via email to investigate the specific reasons for these errors. To streamline the entire process, I will be your single point of contact moving forward.

    Thank you for your cooperation as we work to resolve this for you.

    Best regards,
    Svyatoslav

Viewing 1 replies (of 1 total)

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