TERRIBLE! Does not work

  • anafp

    (@anabellafp)


    2 months, 2 weeks ago

    It used to work really well when it was Project Huddle. Unfortunately it got sold to Brainstorm Force and now this plugin is simply useless. Comments are not saved, which is absolutely embarrassing (after my clients spent time commenting on the website, I had to go back and tell them that none of their comments were saved). I was able to replicate this issue time and time again. I tested so many things to try to find the problem, and my conclusion is simply that the product is terrible and trying to use it is a waste of time. After checking the reviews, I can see that many other users are having the exact same issue.

Viewing 1 replies (of 1 total)
  • anuragbsf

    (@anuragbsf)

    2 months, 2 weeks ago

    Hi @anabellafp,

    We’re truly sorry to hear about the issues you’ve encountered, and we completely understand your frustration. This is certainly not the experience we want for any of our users.

    At SureFeedback, we are committed to continuously improving our platform to ensure that it’s both reliable and valuable for everyone. The issue you’ve described—comments not being saved—has been noted, and we take it very seriously.

    To help our technical team investigate and resolve this as quickly as possible, could you please provide us with additional details about your experience? You can reach out to us directly via this contact page.

    Your feedback is invaluable in helping us make necessary enhancements, and we are actively working on improvements based on insights like yours. We truly appreciate your input and patience as we work to restore your confidence in SureFeedback.

    Warm regards,
    SureFeedback Team

Viewing 1 replies (of 1 total)
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