• This place has the slowest customer service. You will spend a month of your premium support waiting for help.
    Keep in mind that you will have problems with the plugin working if you are using WPML. Your API key will be rejected and the premium features will stop working!!!!!
    This is a disgrace for Automattic

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ojoma a11n


    Hello there @lubimow,

    Firstly, we would like to sincerely apologize for any inconvenience and frustration caused by the waiting times you’ve experienced with our customer service. We constantly strive to improve our response times, and your feedback is crucial in helping us identify areas where we need to enhance our services. We truly regret that we haven’t met your expectations in this instance.

    Regarding your concerns about WPML compatibility, we understand the difficulties you’ve encountered. As clarified in our guide (Support for Multilingual Plugins), MailPoet does not directly support qTranslate, WPML, or Polylang. Despite this, we provide recommendations on how you can use MailPoet with these plugins to send standard newsletters. This includes having forms for each language, translating the signup confirmation email, as well as the Unsubscribe and Manage Your Subscription pages.

    We take pride in being part of the Automattic family and hold ourselves to the high standard our users expect. Your message has been escalated to our development team for review, and although I cannot provide an immediate fix, please know that your voice is heard and your satisfaction is of utmost importance to us. I believe your issue is already been handled via a support ticket.

    Once again, I apologize for the distress this issue has caused. We appreciate your patience and feedback and hope to restore your confidence in our service going forward.

    If you have any further questions or if there’s anything specific we can assist you with, please do not hesitate to reach out directly.


    Thread Starter sarosuf


    I don’t require WPML support. I just want the key to not reset constantly and not stop premium features from working

    Plugin Support Dani F. a11n


    Hi again @lubimow,

    You mentioned that you have a MailPoet Premium Plan Key, I hope we can assist you with your key reset issue. Have you already checked this tutorial? What Should I do if my MailPoet Key is Deactivated on its Own?

    If that doesn’t work, please reach out to us directly through our Pre-Sales and Billing Questions Form. In your message, kindly reference this thread and our team will work closely with you to try to find a solution.

Viewing 3 replies - 1 through 3 (of 3 total)
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