Where do I begin?
This plugin is claiming to be able to address the very important and core areas of a store operations – communications with its customers and returns/refunds.
After playing with it for a couple of wasted hours and spending some time with its so called “support” online, I can honestly say: the plugin is nowhere near being able to address any of those areas and not ready for production.
Those areas are at the heart of your store (dealing with your customer) and as such need to be handled with utmost care. This plugin is nowhere near being able to earnestly address the challenges of operating a real store. Beware!!
The plugin is too cumbersome to configure, terribly buggy and lacks real support.
The plugin has clear and apparent issues with not properly displaying messages for the customer on her Orders menu even after one repeatedly hits Update Messages button. When asked whether it’s been tested, the “support” person says ‘Yes, but we haven’t encountered your issue before’. Really? It’s obvious on the very first use. You haven’t encountered it because you never tested it.
The plugin doesn’t support the basic functionality of issuing a partial return to a customer. In real life it’s going to bring more headaches than necessary. Why bother with supporting refunds but not being able to support partial refunds?
The plugin claims to be able to use short codes for several WooCommerce fields on its email templates but when one attempts to actually do that, the emails the customers receive have those short codes glaringly unpopulated. It’s impossible to miss that if anyone decides to test it, but apparently the people behind this plugin assume that testing is something beneath them and to be done only by the end users of their plugin.
If those issues are not enough, there are more but it’s already too obvious that this plugin is not ready for the prime time.
There’s no real issue tracking system for this plugin, the support guy wants me to send him an email instead of me being able to open an issue on an legitimate issue tracking system to be able to track its progress. Asking for a URL for the issue tracking system falls on a deaf ear with a lot of unnecessary empty words around it.
I would have given it 0 stars as the quality of this is not production ready.
All the five-starred reviews here are fake as it’s impossible to use this and not notice all of its shortcomings in the first 5 minutes.
The support claims to have tested the plugin which is a lie on its face – one doesn’t need to spend more than 2 minutes to test it to see that it’s completely flawed and not ready for production.
If they don’t care to make an unpaid version of their software to have no major bugs, why would one assume that the paid version of it will be any better?
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