Terrible and Disappointing Support Experience & Misleading Claims

  • youssefbts1

    (@youssefbts1)


    6 months, 1 week ago

    Terrible pre-sales support – received dismissive, unprofessional 2-line responses to detailed technical questions. Support became defensive when pressed for clarification and provided unclear answers that push you to purchase blindly. Required multiple back-and-forth exchanges just to get basic functionality information. Their “Customer Support is Our First Priority” claim is completely misleading. Combined with their no refund policy, this poor pre-sales support becomes even more problematic – you’re expected to buy without proper information then stuck with your purchase. Save yourself the frustration and look elsewhere for professional event management solutions.
    Thankfully avoided purchase due to terrible pre-sales experience

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WPEM Support

    (@wpem)

    6 months, 1 week ago

    Hello,

    Thank you for taking the time to share your experience. Our support team aims to provide concise and accurate responses to technical questions, and sometimes this may come across as brief. We understand that customers often seek detailed clarification before making a purchase, which is why we encourage continuing the dialogue until all questions are addressed.

    Our policies, including the no-refund policy, are made clear upfront so that customers can make fully informed decisions. We also strive to provide as much pre-sales information as possible through documentation, demos, and direct support.

    We respect your decision to explore other solutions and appreciate your feedback, as it helps us continue refining our processes and communication.

    Regards,

    WP Event Manager.

    Thread Starter youssefbts1

    (@youssefbts1)

    6 months, 1 week ago

    “Concise and accurate” is not the same as dismissive and unprofessional. Your initial 2-line response to detailed technical questions was not “brief” – it was inadequate. When we pressed for clarification, your support became defensive and aggressive rather than helpful.

    You pushed us to purchase blindly without providing proper information, then blocked our support ticket access immediately after we mentioned publishing public reviews. Following this, you suddenly became polite and professional – but only on this public forum where others can see.

    This reactive, vindictive approach to customer service – blocking access when criticized, then becoming helpful only in public – is exactly the unprofessional behavior potential customers should know about.

    To future users: Expect minimal support, blocked access if you complain, then sudden politeness only when it’s public and affects their reputation.

    Review stands – this response confirms our experience perfectly !

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Terrible and Disappointing Support Experience & Misleading Claims’ is closed to new replies.