I contacted support over an issue with my license disappearing 30 days before it expired. Support said it was my website that was an issue and wanted website admin access. MADE NO SENSE! I refused to give them access and proceeded to show them screenshots which showed their own ThemeHigh website was the error.
It turns out it was their website that was the error because it does not handle expiring credit cards very well, if at all. I solved the problem myself by deactivating my account, purchase yet another license and reactivate that one under a new credit card credentials. This has shown me that support is unwilling to solve problems with a preference to blame you to access your website Admin for some reason. Why would they want to do that if they have been give screens showing their own website fault? You think they would start there first, right?
I have asked for a refund for my 30 days of unused license. Let’s see if they provide that. I am not holding my breath.
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