Support » Plugin: Compress JPEG & PNG images » “Terrible”

  • I’ve had a customer, wich site was so slow.

    I spend a lot of time figuring out what the problem might be.
    Started on the amount of products, the hosting.
    Then i did a full plugin check, so disabling all plugins, and building it up.

    This plugin caused everything. This made the shop/site extremly slow.

    I do not recommend it.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author TinyPNG

    (@tinypng)

    We’re sorry to hear that you’re not satisfied with the plugin. That problem sounds strange. We’ve not had any other cases with similar issues. If you have more information regarding this issue, can you please share it with us? We would very much appreciate any help we can get in order to recreate issues like this.

    You can contact us on support@tinypng.com

    seoidau

    (@seoidau)

    My site runs slowly with this plugin installed, a definite lag or pause with every page load.

    Once all my files were bulk optimised (which took multiple goes with frequent errors), I deactivated the plugin and the site returned to loading quickly. To be sure, I’ve reactivated the plugin and the sluggish load returned; deactivating again and site loads properly.

    Plugin Author TinyPNG

    (@tinypng)

    Hi seoidau,

    We’re sorry to hear about this problem once again. Can you get back to us on support@tinypng.com, with more info? For example, information about what other plugins you’re using, how you’re hosting your website, what WordPress theme you’re using would be really helpful. Then we can investigate this further.

    Hope to hear from you soon!

    Plugin Author TinyPNG

    (@tinypng)

    Hello @seoidau and @acetyld,

    We did some research to rule things out. The plugin is to speed up sites up, not slow them down. In case you are using WooCommerce it may actually be causing the issue which you are experiencing, which gets amplified by the plugin.

    There is more info in this thread:

    https://wordpress.org/support/topic/woocommerce-conflict-25/

    In short we would strongly advice to add

    add_filter( 'woocommerce_resize_images', '__return_false' );

    to any WooCommerce websites or at least until Automattic fixes the issue. You can add this line for example right at the end of your wp-config.php file.

    There is a high chance any WooCommerce site will get faster on the front-end by setting this switch. There is a lot of code that gets triggered by WooCommerce which you can then stop altogether.

    In case your issue is coming from another plugin, we would really like to hear so it can be investigated.

Viewing 4 replies - 1 through 4 (of 4 total)
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