Support » Plugin: RapID Secure Login » Temporary service issues

  • Plugin Author intercede01

    (@intercede01)


    Hi everyone, we are currently addressing an issue with the RapID service that is preventing new signups. Existing authenticators should continue to work ok though (which is an important benefit of the server-less authentication design).
    We expect to have new site signups and renewals fixed shortly! Sorry for the inconvenience.

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  • Plugin Author intercede01

    (@intercede01)

    Just a quick update. The service is now running again and you should be able to register new sites and add users & devices to your existing sites.
    One thing to note however. The certificates each WordPress site uses to request new user credentials will expire 5 years after the original enrolment. When this happens, you will see an error reported when you try to enroll a new user or phone. Existing users will continue to be able to operate as normal though.
    If you do experience this, simply go to the RapID Settings screen in WordPress and click on the ‘Click here to reconfigure your site’. This will perform a new registration and issue a new enrolment certificate to your site. You can then continue as before.
    Reconfiguring your site should not affect existing user devices or logins.
    When you reconfigure, you may have to use a different email address to the one you used originally.

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