Support » Everything else WordPress » Temporary Admin User Account for Plugin Developer?

  • Hi,

    I purchased a catalog plugin for my website which has a problem. Links don’t work with catalog images even though it has the option for ‘none’ or to set a hyperlink when clicking on an image.

    I contacted the plugin developers and they want a temporary user account for my website to fix the problem. Apparently there is an error in the PHP file.

    I’m not sure I feel comfortable granting temporary admin user accounts to anyone I don’t know personally.

    Isn’t it normal for plugin developers to fix any errors and then issue an update that I can one-click install from the WordPress backend?

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  • It depends on who the devlopers are. I’d trust some (I do that for a living, so I know that we aren’t all bad).

    If you’re concerned, do a complete backup of all files and the database, then create the user and give them access. That way if they do anything wrong you can restore what you had beforehand easily.

    As always, remember to delete that new account as soon as it’s done with! Just in case.

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