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Templatic issues....again (5 posts)

  1. Dani
    Member
    Posted 4 years ago #

    I am having an issue I have never seen on wordpress before. 2 people cannot be logged in at the same time. If one is logged in, everyone else gets a white screen when trying to access wp-admin to login.

    I have already contacted Templatic support, but I am giving up on their support because its getting me nowhere. I started this thread some time ago about Templatic which I was sad to see was closed by WP and referring people to Templatic support. Their support is terrible which is why we come here so it would be helpful to keep these Templatic posts open if you could?? thanks.

    Anyway, from that thread, I saw they seemed to be making efforts even opening a forum, so I tried again with them, buying their event theme which seems to be the best option for posting events, and I have to say ALL the same problems I had before are happening. Buggy theme with many problems, fix one thing, then another thing pops up. Data disappearing is a big issue. I have never done so much work on a theme, much less a premium theme, just to get it to work!

    Now this log in issue. I have done so many changes to this theme just to get it to work I can't even begin to know what caused this login issue. So if anyone know what could cause a login issue like this that would be helpful so I know where to start.

    thanks!!

  2. Chip Bennett
    Theme Review Admin
    Posted 4 years ago #

    ...I tried again with them, buying their event theme...

    This is probably why the thread was closed: because Templatic is a commercial Theme shop. Users of commercial Themes should consult the Theme developer for support.

    Unfortunately, since this is a commercial Theme, we are unable to help you because we don't have access to the Theme. Also: those who volunteer to provide free support here in these forums generally don't want to become adjunct, unpaid support employees for the commercial developers who choose not to support their products.

    ...I have to say ALL the same problems I had before are happening. Buggy theme with many problems, fix one thing, then another thing pops up. Data disappearing is a big issue. I have never done so much work on a theme, much less a premium theme, just to get it to work!

    Add to those issues the apparent lack of support from the developer, and such issues should probably inform future purchasing decisions.

    Without getting into details or intending to denigrate the developer, I will tell you that you are not alone in your experiences, and I understand your frustration regarding code quality from a commercial (I dare not say "premium") Theme.

  3. Dani
    Member
    Posted 4 years ago #

    Understood totally. But I think its important to at least post the issues here so at least people are aware that others are having the same issues, and also that others who find answers can post them, so its not necessarily asking volunteers for information all the time, just trying to find others with similar problems. When I have issues with anything the first thing I do is look here and its incredible useful to me.

    I decided to give them another chance when I saw them making an effort. I am a reasonable person and will always give people the benefit of the doubt. But clearly nothing has changed, they may have made some attempts but the product still has way too many issues and they need to stop selling them and go back to development. Way too many people just give up.

    Just went to go submit a ticket to get a refund and their site is down. Again. Sigh.

  4. ATJ-CT
    Member
    Posted 3 years ago #

    I agree with everything you have posted about this company. I thought I had researched before I purchased, but I wish I had checked these forums first. It is a shame, because their themes look gorgeous, if only they lived up to their claims of "out of the box" usability, and customer support. I am trying to set up GeoPlaces as a local business directory, but nothing works, even when I follow their exact "guides." A "premium" theme should not be this difficult for an experience WP user to set up.

  5. discolady
    Member
    Posted 3 years ago #

    i have tons of troubles with the same theme.. and they dont help you ??? we should boycott this service.

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