Template not working in comment notification

Resolved

(@larnoult)

Hello,

Email notifications sent by WordPress for new comments are not being “templated” correctly by your plugin (other email notifications work, for exemple for password reset).

Here is what’s being received. Any workaround?

<html>
<head>

<title>Par Le Monde</title>
<style type="text/css">
#template_body a{
color: #4ca6cf;
}
</style>
<style type="text/css" id="custom-css">
</style>
</head>
<body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0">
<div id="body" style="
background-color:#e3e3e3;
width:100%;
-webkit-text-size-adjust:none !important;
margin:0;
padding: 70px 0 70px 0;
">
<table border="0" cellpadding="0" cellspacing="0" height="100%" width="100%">
<tr>
<td align="center" valign="top">
<table border="0" cellpadding="0" cellspacing="0" id="template_container" style="
-webkit-box-shadow:0 0 0 3px rgba(0,0,0,0.025) !important;
box-shadow:0 0 0 3px rgba(0,0,0,0.025) !important;
-webkit-border-radius:6px !important;
border-radius:6px !important;
background-color: #fafafa;
border-radius:6px !important;
width: 100%;
max-width: 680px;">
<tr>
<td align="center" valign="top">
<!-- Header -->
<table border="0" cellpadding="0" cellspacing="0" width="100%" id="template_header" style="
background-color: #454545;
color: #f1f1f1;
-webkit-border-top-left-radius:6px !important;
-webkit-border-top-right-radius:6px !important;
border-top-left-radius:6px !important;
border-top-right-radius:6px !important;
border-bottom: 0;
font-family:Arial;
font-weight:bold;
line-height:100%;
vertical-align:middle;
">
<tr>
<td>
<h1 style="
color: #f1f1f1;
margin:0;
padding: 28px 24px;
display:block;
font-family:Arial;
font-size: 30px;
font-weight:bold;
text-align:center;
line-height: 150%;
" id="logo">
<a style="
color: #f1f1f1;
text-decoration: none;
" href="https://prof.staging.parlemonde.org" title="Par Le Monde">Par Le Monde </a>
</h1>

</td>
</tr>
</table>
<!-- End Header -->
</td>
</tr>
<tr>
<td align="center" valign="top">
<!-- Body -->
<table border="0" cellpadding="0" cellspacing="0" width="100%" id="template_body">
<tr>
<td valign="top" style="
background-color: #fafafa;
" id="mailtpl_body_bg">
<!-- Content -->
<table border="0" cellpadding="20" cellspacing="0" width="100%">
<tr>
<td valign="top">
<div style="
color: #888;
font-family:Arial;
font-size: 14px;
line-height:150%;
text-align:left;
" id="mailtpl_body"><p>Nouveau commentaire sur votre article « Créer un reportage d’une visite au musée avec sa classe »<br />
Auteur/autrice : Laurent Arnoult (adresse IP : 2a01:cb1c:bcf:4a00:1558:579c:d72f:605a, 2a01:cb1c:bcf:4a00:1558:579c:d72f:605a)<br />
E-mail : <a href="mailto:laurent.arnoult@parlemonde.org">laurent.arnoult@parlemonde.org</a><br />
URL :<br />
Commentaire :<br />
Version 1.3.2.1</p>
<p>Vous pouvez lire tous les commentaires de cet article ici :<br />
<a href="https://prof.staging.parlemonde.org/2023/uncategorized/creer-un-reportage-dune-visite-au-musee-avec-sa-classe/#comments">https://prof.staging.parlemonde.org/2023/uncategorized/creer-un-reportage-dune-visite-au-musee-avec-sa-classe/#comments</a></p>
<p>Permalien : <a href="https://prof.staging.parlemonde.org/2023/uncategorized/creer-un-reportage-dune-visite-au-musee-avec-sa-classe/#comment-2367">https://prof.staging.parlemonde.org/2023/uncategorized/creer-un-reportage-dune-visite-au-musee-avec-sa-classe/#comment-2367</a><br />
Le mettre dans la corbeille : <a href="https://prof.staging.parlemonde.org/wp-admin/comment.php?action=trash&c=2367#wpbody-content">https://prof.staging.parlemonde.org/wp-admin/comment.php?action=trash&c=2367#wpbody-content</a><br />
Le marquer comme indésirable : <a href="https://prof.staging.parlemonde.org/wp-admin/comment.php?action=spam&c=2367#wpbody-content">https://prof.staging.parlemonde.org/wp-admin/comment.php?action=spam&c=2367#wpbody-content</a></p>


</div>
</td>
</tr>
</table>
<!-- End Content -->
</td>
</tr>
</table>
<!-- End Body -->
</td>
</tr>
<tr>
<td align="center" valign="top">
<!-- Footer -->
<table border="0" cellpadding="10" cellspacing="0" width="100%" id="template_footer" style="
border-top:1px solid #E2E2E2;
background: #eee;
-webkit-border-radius:0px 0px 6px 6px;
-o-border-radius:0px 0px 6px 6px;
-moz-border-radius:0px 0px 6px 6px;
border-radius:0px 0px 6px 6px;
">
<tr>
<td valign="top">
<table border="0" cellpadding="10" cellspacing="0" width="100%">
<tr>
<td colspan="2" valign="middle" id="credit" style="
border:0;
color: #777;
font-family: Arial;
font-size: 12px;
line-height:125%;
text-align:center;
">

&copy;2023 Par Le Monde </td>
</tr>
</table>
</td>
</tr>
</table>
<!-- End Footer -->
</td>
</tr>
</table>
</td>
</tr>
</table>
</div> </body>
</html>

Viewing 5 replies - 1 through 5 (of 5 total)

smakazmi15
(@smakazmi15)

1 year, 9 months ago

Hi @larnoult ,

I hope you are doing well.

Sorry for the inconvenience, Our team is working on an update because of that some features of the plugin are not working right now. We will get back to you in a few days.

Thanks and Regards,
Support Team-WP Experts.

Thread Starter larnoult
(@larnoult)

1 year, 8 months ago

Hello @smakazmi15,

Thx for your feedback. Are you planing to include a fix in a future version? Would you be able to provide a timeline for such upgrade?

Regards,

M Haseeb
(@haseeb0001)

1 year, 8 months ago

Hi @larnoult

Can you please share a complete issue video with us so we can debug it and get back to you with a solution?

Also share WordPress version and active plugins list of your website.

Thanks and regards,
Support Team – WPExperts
Thread Starter larnoult
(@larnoult)

1 year, 8 months ago
Hello @smakazmi15,

Thanks for answering.

I’m running WordPress 6.3.1

Here is a list of the plugins running on the install :
- query-monitor
- sitepress-multilingual-cms
- admin-bar-user-switching
- admin-menu-search
- adminimize
- akismet
- amr-shortcode-any-widget
- civicrm-gutenberg-blocks
- civicrm
- download-monitor
- export-user-data
- force-admin-color-scheme
- google-apps-login
- image-map-pro-wordpress 2
- imsanity
- jobs-that-makesense
- kadence-blocks-pro
- kadence-blocks
- maps-marker-pro
- members
- my-groups-widget-extended
- my-groups-widget
- network-plugin-auditor
- plugin-organizer
- posts-in-sidebar
- quick-featured-images
- temporary-login-without-password
- user-switching
- wp-ses
- wp-smushit
- wpml-cms-nav
- wpml-media-translation
- wpml-sticky-links
- wpml-string-translation
I do have a sandbox, and I tested to desactivate all plugins but your’s, and to choose the default WordPress theme. I still encounter the same bug.

It’s hard to actually make a video about it.. WordPress does send an email to the site admin whenever a new comment is posted on the website. This email is not being formatted properly through the template I configured using your plugin. Instead, I receive the html code I sent in the opening thread, that does not render.
Here is a screenshot to illustrate what I receive.

Thx for your support!
M Haseeb
(@haseeb0001)

1 year, 8 months ago

@larnoult

We are unable to reproduce the mentioned issue on our staging site. It seems like the theme, or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2023 or deactivate the plugins one by one and check if the issue still persists or not?

Viewing 5 replies - 1 through 5 (of 5 total)

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