Title: Template not always applied
Last modified: September 2, 2026

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# Template not always applied

 *  [tezalsec](https://wordpress.org/support/users/tezalsec/)
 * (@tezalsec)
 * [1 week ago](https://wordpress.org/support/topic/template-not-always-applied/)
 * I have been using this plugin the past year and it worked fine. It was correctly
   applied to all system emails, contact form emails, woocommerce emails and booking
   ticket emails. I use a custom template file.
   However, since end of June this 
   year, (only) the ticket emails are not templated anymore. They now go out as 
   text emails, and without your template. I have no idea why. My mail catcher plugin
   says they go out as html, but they don’t. Of course I looked at first at the 
   booking plugin itself being the cause, but their code that executes email sending
   has not changed, they just use “wp_mail” like they did before. What could cause
   this specific ticket emails not get templated anymore, while they still use wp_mail()
   to be send, and all the rest of the emails are still templated? I have no idea
   how to troubleshoot this beyond what I already did.Thank you.
    -  This topic was modified 1 week ago by [tezalsec](https://wordpress.org/support/users/tezalsec/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [2 days, 13 hours ago](https://wordpress.org/support/topic/template-not-always-applied/#post-19013487)
 * Hi [@tezalsec](https://wordpress.org/support/users/tezalsec/),
 * Thank you for reaching out to us. We hope you’re doing well.
 * Since the template is still being applied correctly to other types of emails,
   we’d like to investigate why the booking ticket emails are behaving differently.
 * Could you please share the following details with us?
    - The name and version of the booking plugin you’re using.
    - The version of our plugin currently installed.
    - A screenshot or short screencast showing the issue, including the email configuration
      and an example of the ticket email that is not being templated.
    - If possible, please also share the relevant email/template settings from your
      site.
 * This will help us reproduce the issue and determine what may have changed since
   the end of June.
 * Thank you, and we look forward to your response.
 * Thanks & regards,
   WPExperts Support Team

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/email-templates/assets/icon-256x256.gif?rev=2891165)
 * [Email Templates Customizer and Designer for WordPress and WooCommerce](https://wordpress.org/plugins/email-templates/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-templates/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/email-templates/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-templates/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * Last activity: [2 days, 13 hours ago](https://wordpress.org/support/topic/template-not-always-applied/#post-19013487)
 * Status: not resolved