Support » Plugin: Kadence WooCommerce Email Designer » Template for Customer On-hold Renewal Order is missing

  • Hi Kadence,

    I’m using Kadence for my WooCommerce webshop in combination with WooCommerce Subscriptions.

    WooCommerce Subscriptions uses an e-mail ‘On-hold Renewal Order’ for customers. This template is not visible and editable in Kadence. Can you / or can I add this template so I can customize this e-mail?

    Hope to hear from you.


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  • hannah


    Hi Ella,
    Thanks for reaching out! Apologies for the delay. You would need to reach out to the WooCommerce Subscriptions plugin you’re using and ask them to add a hook for this plugin.
    Let us know if we can help further!


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