Support » Plugin: WordPress Email Template Designer - WP HTML Mail » Template editor won’t start

  • Resolved mikeyswede

    (@mikeyswede)


    Hi
    Just installed the plugin but the template editor won’t load
    I just see the spinning circle
    Preview window works and the other tabs are working too

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author Hannes Etzelstorfer

    (@haet)

    Hello.
    I think this could be related to the REST API. Do you use current version of WordPress?
    You can try to go to your permalinks settings and just save them without any changes, this helps to regenerate the REST endpoint URLs sometimes
    best regards, Hannes

    mikeyswede

    (@mikeyswede)

    Hi
    Thanks for the reply
    Yes, I do use the current version of WordPress
    Did try the permalink settings update but unfortunately the problem is still there

    Plugin Author Hannes Etzelstorfer

    (@haet)

    Do you know how to access the JavaScript console of your browser and the PHP error log of your server?
    Maybe one of them shows some details about the error.

    mikeyswede

    (@mikeyswede)

    The JavaScript shouldn’t be a problem since I use WordPress Email Template Designer – WP HTML Mail on a few other sites
    And they are on the same server/webhotel (one.com) as the site I have the problem on so the PHP shouldn’t cause any problems
    Some of the sites are almost identical but the main difference to the site where I have the problem is the plugin “Multilanguage by BestWebSoft”
    This problem has sometimes caused problems that are solved with the permalinks settings action you mentioned above

    Plugin Support juliangk

    (@juliangk)

    Hello mikeyswede,

    did you check the console and if yes, did you maybe still entounter an error?
    If not, would you be so kind to check anyways and let us know please?

    Also, if the issue persists, could you please send us a message concerning this issue to support@codemiq.com.

    Best regards
    Julian

    How can I edit the body text?

    Hello @nahid1988
    The body comes from WordPress and other plugins, for example your contact form emails, password reset or your WooCommerce transactional emails.
    This plugin is not for sending newsletters it is just for designing existing emails.
    Content editing is only available for WooCommerce using our WooCommerce email customizer extension.
    best regards, Hannes

    @juliangk
    I’ve tried “everything” but the problem on the site is still there
    Tried several browsers and different platforms but no luck
    The mail I receive from the site are “working” but lacking the “design” in header, body & footer
    I could set up a temporary user admin account in if you want to take a look

    Plugin Support juliangk

    (@juliangk)

    @mikeyswede

    Hello,

    an account would be very useful, however do not post the details here.
    Please send us a message to support@codemiq.com.

    Best regards
    Julian

    @juliangk

    Have created a admin roll for you and you should have an email about it

    Plugin Support juliangk

    (@juliangk)

    @mikeyswede

    Hello mikeyswede,

    I fixed the problem. As stated above, saving the Permalink structure again fixed the issue.

    I have also changed your WP URL from “http” to “https”, because it was causing errors, as you have SSL on your Domain.

    Best regards
    Julian

    Great
    But when I looked at it it was back to “normal” but this time the saving the Permalink structure again trick worked for me
    I did try this solution several times prior but it didn’t work
    BUT
    Nothing I do shows up as being saved???
    And thanks for the https – thought I already did it

    • This reply was modified 3 months, 2 weeks ago by mikeyswede.
    Plugin Support juliangk

    (@juliangk)

    @mikeyswede

    I will have a nother look at it.

    Best regards
    Julian

    Plugin Support juliangk

    (@juliangk)

    @mikeyswede

    could you create a test system and deactivate all other plugins one by one and try again.
    I think it’s probably a conflict.

    Best regards

    As I stated above
    “Some of the sites are almost identical but the main difference to the site where I have the problem is the plugin “Multilanguage by BestWebSoft””
    I deactivated this plugin and it solved the issue

Viewing 15 replies - 1 through 15 (of 16 total)
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