Support » Plugin: WordPress Email Template Designer - WP HTML Mail » Template editor not working + form sending disabled

  • Resolved oo

    (@outiojala)


    Plugin stopped working after installing other plugins, e.g. Clearify: template editor doesn’t allow to edit template and form sending doesn’t work. I removed WP HTML Mail
    and Clearify and downloaded WP HTML Mail again but problem still exists.

    Which MySQL table I should empty/remove in order to reset plugin settings?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support juliangk

    (@juliangk)

    Hello oo,

    if there is an incompatibility issue with another plugin, this can only be solved programmatically.

    The name of this specific plugin is “Clearify”? If not please list the plugins that are causing issues.

    Best regards
    Julian

    oo

    (@outiojala)

    I think problem was with Webcraftic Clearfy but I’m not sure. I already uninstalled it so that I can star over with WP HTML Mail.

    Is there any database tables I should remove?

    Hello, @outiojala

    The Webcraftic Clearfy plugin completely stops working after deactivation. If the problem remained after deactivating the plugin, it means that the problem is different.

    You also don’t need to delete anything from the database if you deactivated the plugin (especially if you deleted it).

    Plugin Support juliangk

    (@juliangk)

    Hallo Artem,

    thank you for your input.

    @ oo
    Are you still having issues after removing the plugin and if yes, can you please state them in as much detail as possible?

    And as Artem mentioned above, there should not be a need for removing anything from the database.

    Best regards
    Julian

    Plugin Support juliangk

    (@juliangk)

    Hello oo,

    since you have not replied in some time, I will mark this thread as resolved.

    If you have any fruther issues, please let us know.

    Best regards
    Julian

Viewing 5 replies - 1 through 5 (of 5 total)
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