Support » Plugin: PayPal Express Checkout for WooCommerce » Telephone number

  • Resolved jeeyer

    (@jeeyer)


    Hey! Thanks for this amazing plugin.

    If I try sandbox payments, I get re-directed to the checkout page again because I need to fill in a telephone number. Is this because of sandbox or will this always be the case when paying with PayPal Express checkout?

    Other question; if you install PayPal Express payment you can hide the Standard button on the checkout page, correct? It works the same way as standard then or does it do something different?

    Thanks,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wpgateways

    (@wpgateways)

    Hello @jeeyer,

    Please follow the step: https://help.shopify.com/manual/payment-settings/paypal/require-phone-numbers

    it will resolve your problem.

    Thanks!

    Leavenworth

    (@leavenworth)

    According to PayPal, your suggestion will have a negative effect on buyer conversion.

    I am having the same issue in production. Gateways: When selecting “Allow Guest Checkout” in combination with PayPal Express, I expect that no additional information is required from the customer in my store. Your application correctly returns the address from PayPal and prints it on the page. If the customer wants to change the shipping address that is possible (although I’d say that should be unchecked by default). The only serious problem is the required phone number. Why does Gateways require phone after returning from paypal?

    jeeyer

    (@jeeyer)

    You should mark: “skip final check in in the plugin settings”, I think it will solve the issue of being re-directed back to the shop.

    For some reason it will not pull the tel. number from the PayPal account…

Viewing 3 replies - 1 through 3 (of 3 total)
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