Technically Limited and lacks customer service

We installed this plugin manage media within our WordPress environment. While it functioned adequately for handling native WordPress media, it offered no capability for integration with external storage platforms such as AWS S3 or Google Cloud, which ultimately made it incompatible with our evolving infrastructure requirements. This led to a transition to a more extensible solution.

After un-installing the plugin — including deactivation and deletion from all environments — we overlooked the manual cancellation of the auto-renewing license through their portal. A renewal transaction was processed, and we contacted support right away to request a refund and license cancellation. Unfortunately, our request was denied without exception.

The justification provided relied entirely on predetermined policy language, essentially stating that failure to cancel ahead of the renewal equates to continued acceptance of the subscription terms, regardless of whether the service is still in use or if contact was made immediately after the charge.

While technically within their rights, this rigid enforcement model offers no grace period, and disregards the common SaaS standard of good-faith customer service — especially in same-day cases where no benefit was received.

From a product perspective, this plugin may serve simple use cases within a native WordPress media workflow. However, websites requiring external storage integration or expecting responsive, customer-oriented billing practices may find the support model lacking.

Caution advised: This vendor operates under strict no-refund policies and appears unwilling to make case-by-case exceptions — even for immediate post-transaction requests. Be prepared for a transactional relationship, not a service-oriented one.