Title: technical problems with the plugin Last modified: February 19, 2022 --- # technical problems with the plugin * Resolved [sofiavc94](https://wordpress.org/support/users/sofiavc94/) * (@sofiavc94) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/) * Hello! I need help I had installed the plugin installed, connected to my facebook page, and also connected to a specific pixel. I needed to change the pixel that was associated to facebook for woocommerce, and indicate another one, cause it was not correct. I deactivated the connection of facebook for woocommerce Now i’m trying to stablish that connection again, with the correct pixel (because the other one was not the one associated to my ad account) I followed all the steps and finally I also receive the message that whooops looks like something went wrong, and “token exchange failed”. What can I do? * Best regards - This topic was modified 4 years, 1 month ago by [sofiavc94](https://wordpress.org/support/users/sofiavc94/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftechnical-problems-with-the-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [sofiavc94](https://wordpress.org/support/users/sofiavc94/) * (@sofiavc94) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15382715) * Entorno WordPress Dirección de WordPress (URL): [https://luvatextil.es](https://luvatextil.es) Dirección del sitio (URL): [https://luvatextil.es](https://luvatextil.es) Versión de WooCommerce: 6.2.0 Paquete de la REST API de WooCommerce: 6.2.0 /home/luvatextil/ domains/luvatextil.es/public_html/wp-content/plugins/woocommerce/includes Paquete WooCommerce Blocks: 6.7.3 /home/luvatextil/domains/luvatextil.es/public_html/ wp-content/plugins/woocommerce/packages/woocommerce-blocks/ Paquete del programador de acciones: 3.4.0 /home/luvatextil/domains/luvatextil.es/public_html/wp-content/ plugins/woocommerce/packages/action-scheduler Paquete de WooCommerce Admin: 3.1.0/ home/luvatextil/domains/luvatextil.es/public_html/wp-content/plugins/woocommerce/ packages/woocommerce-admin Directorio de registros con permiso de escritura: / home/luvatextil/domains/luvatextil.es/public_html//wp-content/uploads/wc-logs/ Versión de WordPress: 5.8.3 – Hay una versión nueva de WordPress disponible ( 5.9) WordPress multisitio: – Límite de memoria de WordPress: 512 MB Modo de depuración de WordPress: – Cron de WordPress: Idioma: es_ES Caché de objeto externo: – Entorno del servidor Información del servidor: Apache/2 Versión de PHP: 7.4.27 PHP post max size: 64 MB PHP time limit: 30 PHP max input vars: 10000 Versión cURL: 7.29.0, NSS/3.53.1 SUHOSIN Instalado: – Versión de MySQL: 5.5.5-10.5.15-MariaDB Tamaño máximo de subida: 64 MB Por defecto la zona horaria es GMT: fsockopen/cURL: SoapClient: DOMDocument: GZip: Cadena multibyte: Publicación remota: Obtención remota: Base de datos Versión de la base de datos de WordPress: 6.2.0 Prefijo de la base de datos Q9lYMqB_ Tamaño total de la base de datos 61.37MB Tamaño de los datos de la base de datos 52.85MB Tamaño del índice de la base de datos 8.52MB Q9lYMqB_woocommerce_sessions Datos: 0.08MB + Índice: 0.02MB + Motor InnoDB Q9lYMqB_woocommerce_api_keys Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB Q9lYMqB_woocommerce_attribute_taxonomies Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB Q9lYMqB_woocommerce_downloadable_product_permissions Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB Q9lYMqB_woocommerce_order_items Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB Q9lYMqB_woocommerce_order_itemmeta Datos: 0.41MB + Índice: 0.20MB + Motor InnoDB Q9lYMqB_woocommerce_tax_rates Datos: 0.02MB + Índice: 0.06MB + Motor 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Separador decimal, Número de decimales 2 Taxonomías: Tipos de producto external (external), grouped( grouped), simple (simple), variable (variable) Taxonomías: Visibilidad del producto exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from- search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated- 2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5) Conectado a WooCommerce.com: – Páginas de WooCommerce Base de la tienda: #58 – /tienda- de-toallas/ Carrito: #59 – /carrito/ Finalizar compra: #60 – /finalizar-compra/ Mi cuenta: #1675 – /mi-cuenta/ Términos y condiciones: Página sin definir Tema Nombre: Divi Versión: 4.10.5 URL del autor: [http://www.elegantthemes.com](http://www.elegantthemes.com) Tema hijo: – Si estás modificando WooCommerce en un tema padre que no has creado personalmente, te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo Compatible con WooCommerce: Plantillas Anulaciones /home/luvatextil/domains/ luvatextil.es/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/ templates/cart/cart-item-data.php Programador de acciones Versión: 3.4.0 Almacén de datos: ActionScheduler_DBStore Estado de la acción Contador Fecha programada más antigua Fecha programada más reciente Completo 851 2022-01-19 18:37:14 +0000 2022-02-19 17:33:33 +0000 Fallida 1 2021-07-30 11:28:57 +0000 2021-07-30 11:28: 57 +0000 Pendiente 1 2022-02-20 16:49:41 +0000 2022-02-20 16:49:41 +0000 Información del informe de estado Generado a las: 2022-02-19 17:52:32 +00:00 * [Raif D. a11n](https://wordpress.org/support/users/rdeari/) * (@rdeari) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15385753) * Hi [@sofiavc94](https://wordpress.org/support/users/sofiavc94/) ! * Thank you for the System Status Report and the thorough explanation of the issue. * Could you please also share any error logs related to Facebook for WooCommerce? The logs can be found under **WooCommerce > Status > Logs**. * Please copy and paste any logs that might be relevant, meanwhile feel free to redact any details from the logs that you feel need to be private 🙂 * Thanks! * Thread Starter [sofiavc94](https://wordpress.org/support/users/sofiavc94/) * (@sofiavc94) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15386293) * 02-19-2022 @ 15:23:26 – Request method: GET uri: [https://graph.facebook.com/v11.0/614393263028596?fields=name](https://graph.facebook.com/v11.0/614393263028596?fields=name) user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3) body: duration: 0.21883s * 02-19-2022 @ 15:23:26 – Response code: 200 message: OK body: {“name”:”Productos para Luva Textil (102218438869306)”,”id”:”614393263028596″} * 02-19-2022 @ 16:36:52 – Request method: GET uri: [https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=luvatextil-6177bd0c55bdf](https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=luvatextil-6177bd0c55bdf) user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3) body: duration: 0.21637s * 02-19-2022 @ 16:36:52 – Response code: 200 message: OK body: {“business”:{“name”:” LUVA TEXTIL”},”catalog_feed_scheduled”:{“enabled”:false},”ig_cta”:{“enabled”: false},”ig_shopping”:{“enabled”:false},”messenger_chat”:{“enabled”:false},”messenger_menu”:{“ enabled”:false},”page_card”:{“enabled”:false},”page_cta”:{“enabled”:false},”page_post”:{“ enabled”:false},”page_shop”:{“enabled”:false},”thread_intent”:{“enabled”:false}} * 02-19-2022 @ 16:38:08 – Request method: GET uri: [https://graph.facebook.com/v11.0/614393263028596?fields=name](https://graph.facebook.com/v11.0/614393263028596?fields=name) user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3) body: duration: 0.15965s * 02-19-2022 @ 16:38:08 – Response code: 200 message: OK body: {“name”:”Productos para Luva Textil (102218438869306)”,”id”:”614393263028596″} * 02-19-2022 @ 16:47:36 – Request method: GET uri: [https://graph.facebook.com/v11.0/me](https://graph.facebook.com/v11.0/me) user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3) body: duration: 0.27076s * 02-19-2022 @ 16:47:36 – Response code: 200 message: OK body: {“name”:”WooCommerce Integration System User (1)”,”id”:”103147558954669″} * 02-19-2022 @ 16:47:38 – Request method: DELETE uri: [https://graph.facebook.com/v11.0/103147558954669/permissions/manage_business_extension](https://graph.facebook.com/v11.0/103147558954669/permissions/manage_business_extension) user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3) body: duration: 1.67626s * 02-19-2022 @ 16:47:38 – Response code: 200 message: OK body: {“success”:true} * 02-19-2022 @ 22:27:32 – Unable to detect valid feed configuration: No catalog ID * [Martyn J. a11n](https://wordpress.org/support/users/martynmjones/) * (@martynmjones) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15389955) * Hey [@sofiavc94](https://wordpress.org/support/users/sofiavc94/), * Thanks for sharing the log! * The line from the log “**Unable to detect valid feed configuration: No catalog ID**” typically indicates that there is not a valid connection between your website and Facebook. * Can you please try the following: * 1. Navigate to [https://luvatextil.es/wp-admin/options.php](https://luvatextil.es/wp-admin/options.php) 2. Ctrl or Command + F and search for “wc_facebook_external_business_id” 3. Make sure the field is not blank and doesn’t contain any non-Latin characters * Then attempt the connection again. If that doesn’t help, please ensure that you have [two-factor authentication](https://woocommerce.com/document/facebook-for-woocommerce/#two-factor-authentication)( 2FA) enabled on your Facebook account. Some merchants have had success disabling and then re-enabling 2FA. * Please let us know how you get on with that! * Kind regards, - This reply was modified 4 years, 1 month ago by [Martyn J. a11n](https://wordpress.org/support/users/martynmjones/). * Thread Starter [sofiavc94](https://wordpress.org/support/users/sofiavc94/) * (@sofiavc94) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15392448) * Okay guys so, I tried both options and neither of them worked. I didn’t have the 2FA activated, so I activated it. Then I disabled it and enabled it again. Tried to connect facebook for wordpress with my fb and it didn’t work. I received the following message “Could not retrieve Facebook Business Extension System User”. * My “wc_facebook_external_business_id” wasn’t empty and it didn’t contain any non-Latin characters * SO, WHAT SHOULD I DO IN ORDER TO FIX THIS? * regards * [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * (@snaacks) * [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15393031) * Hi [@sofiavc94](https://wordpress.org/support/users/sofiavc94/) * Thank you for letting us know you attempted the suggested fix and are still encountering an error. The new error you’re encountering appears to indicate you are impacted by this bug that has been reported to our development team: * [https://github.com/woocommerce/facebook-for-woocommerce/issues/2148](https://github.com/woocommerce/facebook-for-woocommerce/issues/2148) * We are currently awaiting an update or further fixes for this issue, I recommend keeping an eye on the Github thread for the most up-to-date information around this issue. * Thank you! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘technical problems with the plugin’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/technical-problems-with-the-plugin/#post-15393031) * Status: resolved