“Technical problems” when trying to edit episode

  • Resolved Manuel Reis

    (@mvreisjr)


    5 years, 11 months ago

    Hi,

    I can’t edit episodes. Everytime I try to (Podcast > All episodes > Edit), I get a message stating that my site is having technical issues.

    Running WP 5.2.2, SSP 1.20.5. SSP is the only plugin turned on. Before I updated to these versions, the same issue happened intermittently, and only a blank page showed up.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Eileen Violini

    (@iviolini)

    5 years, 11 months ago

    Hello Manuel,

    This is a common WordPress issue and the best way to diagnose what is going wrong is to perform a theme and plugin conflict test. It sounds like you have only SSP, but have you tried switching to a default WordPress theme and also rolling back the version of WordPress and/or the SSP plugin? These steps can help give us more information where the issue is. Let us know if those steps provide any additional info.

    Thread Starter Manuel Reis

    (@mvreisjr)

    5 years, 9 months ago

    Hi again,

    I followed every single advice: Switched to a default theme, deactivated every plugin except for SSP. I didn’t roll back, because I don’t know how to, but I’m planning on reinstalling SSP. (EDIT: tried it, didn’t work.) I installed Query Monitor, just to check out load times, and it seemed to have solved the issue… for a few moments.

    Additionally, I found another issue, that might be related: the player doesn’t seem to load when I’m viewing the post. Weird.

    • This reply was modified 5 years, 9 months ago by Manuel Reis.
    Eileen Violini

    (@iviolini)

    5 years, 8 months ago

    Hello,

    There is a known issue with upgrades to WordPress 5.2 which could be causing this error. Check out this thread for some useful suggestions in troubleshooting a fix on your site https://wordpress.org/support/topic/the-site-is-experiencing-technical-difficulties/.

    To rollback you can use a plugin found here in the Plugin repository https://wordpress.org/plugins/wp-rollback/ or you can download previous releases of core at https://wordpress.org/download/releases/. With each website being very unique due to hosting, plugin configurations and themes, it can be a bit of a trial and error process fixing items like this.

    For your issue on why the player doesn’t seem to load, you need to check in your settings under Podcast > Settings > General that you have the Media Player Locations and Position settings marked.

Viewing 3 replies - 1 through 3 (of 3 total)
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