Title: Technical problem on my website Last modified: May 13, 2022 --- # Technical problem on my website * Resolved [baracroft](https://wordpress.org/support/users/baracroft/) * (@baracroft) * [4 years ago](https://wordpress.org/support/topic/technical-problem-on-my-website/) * Hello, * I’ve juste received a mail from wordpress telling me there’s an error with a page from my site (admin-ajax.php apparently). My website is visible and working fine, but I’d like to have some information about this error. Is it an error from wordpress or is there a real problem somewhere ? * Here are the specs and details (in french sorry) : WordPress version 5.9.3 Thème actuel : Astra (version 3.8.0) Extension actuelle : Elementor (version 3.6.5) PHP version 7.4.25 * Détails de l’erreur ====================== Une erreur de type E_ERROR a été causée dans la ligne 18 du fichier /home/isshonf/www/wp-content/plugins/elementor/ modules/library/documents/not-supported.php. Message d’erreur : Uncaught Error: Class ‘Elementor\Modules\Library\Documents\Library_Document’ not found in /home/ isshonf/www/wp-content/plugins/elementor/modules/library/documents/not-supported. php:18 Stack trace: #0 /home/isshonf/www/wp-content/plugins/elementor/includes/ autoloader.php(266): require() #1 /home/isshonf/www/wp-content/plugins/elementor/ includes/autoloader.php(302): Elementor\Autoloader::load_class(‘Modules\\Library…’)# 2 [internal function]: Elementor\Autoloader::autoload(‘Elementor\\Modul…’) #3/ home/isshonf/www/wp-content/plugins/elementor/modules/library/module.php(46): spl_autoload_call(‘Elementor\\Modul…’) #4 /home/isshonf/www/wp-content/plugins/ elementor/core/base/module.php(85): Elementor\Modules\Library\Module->__construct()# 5 /home/isshonf/www/wp-content/plugins/elementor/core/modules-manager.php(64): Elementor\Core\Base\Module::instance() #6 /home/isshonf/www/wp-content/plugins/ elementor/includes/plugin.php(718): Elementor\Core\Modules_Manager->__construct()# 7 /home/isshonf/www/wp-content/plu * Thanks you for your help ! * Sincereley * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftechnical-problem-on-my-website%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Elementor Team](https://wordpress.org/support/users/lianakap/) * (@lianakap) * [4 years ago](https://wordpress.org/support/topic/technical-problem-on-my-website/#post-15639622) * Hi, * I’m unable to access the link. Please resend the link to your page. * Thread Starter [baracroft](https://wordpress.org/support/users/baracroft/) * (@baracroft) * [4 years ago](https://wordpress.org/support/topic/technical-problem-on-my-website/#post-15639637) * Hi, * I didn’t put the full link since I don’t know if that would work (that’s an admin page), but it just shows a “0” on a blank page, nothing more. * [URL](https://www.isshoni.fr/wp-admin/admin-ajax.php) * Thanks * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [4 years ago](https://wordpress.org/support/topic/technical-problem-on-my-website/#post-15641404) * Looking at your site, you are an Elementor Pro v3.7.0 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone. * For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well. * [https://my.elementor.com/](https://my.elementor.com/) * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products). I am sure they will have no problem supporting you there. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [3 years, 11 months ago](https://wordpress.org/support/topic/technical-problem-on-my-website/#post-15706061) * [@baracroft](https://wordpress.org/support/users/baracroft/) I have archived your new topic and flagged your account for moderation. * You are an Elementor Pro user and if you continue to seek support here as their customer then you may lose access to this site. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Technical problem on my website’ is closed to new replies. * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228) * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/elementor/) * [Active Topics](https://wordpress.org/support/plugin/elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/) ## Tags * [technical](https://wordpress.org/support/topic-tag/technical/) * 4 replies * 2 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/technical-problem-on-my-website/#post-15706061) * Status: resolved