Support » Fixing WordPress » Technical Difficulty (need second recovery link)

Technical Difficulty (need second recovery link)

  • jdowling16

    (@jdowling16)


    2 years, 2 months ago

    Hi All,

    WordPress had kindly sent me out a recovery link automatically when the site experienced technical difficulties due to Woocommerce plugin.

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    I was able to edit then and removed the plugin and reinstalled it updated. However, the same thing happened and now I cannot edit anything on the CMS. That includes accessing my backup of the site via UpdraftPlus.

    The whole site is relying on Woocommerce but I’ll happily remove that and use an alternative if needs be, which it seems to. Does anyone know of a way to request a second recovery link from WordPress, please?

    At the end of the initial email it stated:
    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    I guess it didn’t actually expire as I used it but would be great to get another one so I can at least download my backup and think about using Shopify or something else.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator

    2 years, 2 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter jdowling16

    (@jdowling16)

    2 years, 2 months ago

    Thanks for the advice Steven.

    Unfortunately, I can’t access anything via WP Admin, including themes.

    However, I will be able to get somewhere with the FTP with a little help from a friend. I was hoping there was a way of getting a second email so I could do that myself.

Viewing 2 replies - 1 through 2 (of 2 total)
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