Teams, social block not accessible

  • Resolved sezgee

    (@sezgee)


    2 years, 3 months ago

    Hi,

    Using the teams block. The social icons have no content and aren’t passing accessibility tests. Can you please advise?

    Thanks!

    Sez

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Thread Starter sezgee

    (@sezgee)

    2 years, 3 months ago

    Hm, also, the team member images are just adding the alt “member” instead of the true alt text for the media file, so it’s also flagging an error. Thanks.

    Plugin Support AR Rasel

    (@arrasel403)

    2 years, 3 months ago

    Hi @sezgee,

    Hope you are doing well.

    I have checked the issue you mentioned above. I got the issue for the ALT text. I am forwarding this issue to our Dev team and hopefully, we will fix it very soon.

    And for your first shared issue: Can you please share a screenshot of the Social icon having no content and the URL where you are checking the accessibility test? So that we can check on our side and fix it quickly.

    Let us know the update. Thanks!

    Thread Starter sezgee

    (@sezgee)

    2 years, 3 months ago

    Sure, thank you!

    The photo REPEATED ALT TAG issue flag is here: https://snipboard.io/u5N0K9.jpg

    The member social icon EMPTY LINK error is here: https://snipboard.io/qvPOA8.jpg

    Plugin Support Amit Paul

    (@paulamit)

    2 years, 3 months ago

    Hello @sezgee,

    Greetings. Hope you’re doing good.

    Thanks for sharing the screenshot. I have already forwarded these both issues to our DEV team. They will investigate these issues. Please allow us time for it. Hope it will be fixed soon.

    After that, we will let you know the update as well.

    Thank you!

    Thread Starter sezgee

    (@sezgee)

    2 years, 3 months ago

    Great, thanks for taking action. I look forward to the update.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    2 years, 3 months ago

    Hi @sezgee

    We hope this message finds you well. We apologize for the delay in resolving your issue. Please rest assured that we are actively working on it and will provide you with an update as soon as possible.

    We appreciate your patience and understanding in this matter. We understand that your time is valuable, and we are doing everything we can to find a solution quickly.

    Thank you for choosing our service, and we hope you have a great day!

    Plugin Support Amit Paul

    (@paulamit)

    2 years, 2 months ago

    Hello @sezgee,

    Greetings. Hope you’re doing good.

    Well, I’m coming up with good news. We have fixed your issue with our latest released version. Kindly, update your plugin to the latest one and check again now.

    Let me know how it goes then.

    Have a nice day!

    Thread Starter sezgee

    (@sezgee)

    2 years, 2 months ago

    Cool! We are launching the site today, but I’ll update it tomorrow and test it out! Thanks for following up and letting me know!

    Plugin Support AR Rasel

    (@arrasel403)

    2 years, 2 months ago

    Hi @sezgee,

    I hope this message finds you well.
    I’m just checking in to see if the issue you were experiencing has been resolved with the latest version of the plugin.

    Let us know the update. Thanks!

    Thread Starter sezgee

    (@sezgee)

    2 years, 2 months ago

    Thanks, @arrasel403. I am using Essential Blocks 4.0.4 and still getting both of the same errors. I still see “member” as the image alt text and no content errors in the social icons. Thanks.

    Plugin Support AR Rasel

    (@arrasel403)

    2 years, 2 months ago

    Hi @sezgee,

    Sorry to hear that still you are facing issues.

    Please remove the image and add the image again. And do the same for social links as well (remove first and then add it again).

    If the above steps don’t work, you can remove your existing block and add the block again. Hope your issue will be fixed.

    Let us know how it goes. Thanks!

    Thread Starter sezgee

    (@sezgee)

    2 years, 2 months ago

    Thanks. I’m unable to save any changes. I get the error “Updating failed. The response is not a valid JSON response.”

    I REMOVED all Team Blocks from the page and saved successfully.

    I added OTHER essential blocks to the page and saved successfully.

    I added a new Team Block to the page and got the error again.

    I tried it on a new blank page. With other elements, I save successfully. When I add a fresh team block, I get the JSON error again….

    Plugin Support AR Rasel

    (@arrasel403)

    2 years, 2 months ago

    Hi @sezgee,

    Hope you are doing well. It seems really very strange.

    I have tested on my side and it is working well. Check this screen record. Could you please share a screen record after reproducing the issue? So that we can check and help you to fix it. Please share the error message as well.

    Meanwhile, please clear your website and server side cache.

    Let me know the update. Thanks!

    Thread Starter sezgee

    (@sezgee)

    2 years, 2 months ago

    Thanks for the screen-record. I’m going to disable all other plugins to see if there’s a conflict there. I”ll get back to you by end of week! Appreciate the ongoing dialogue.

    Thread Starter sezgee

    (@sezgee)

    2 years, 2 months ago

    Hi, We were able to identify the JSON issue was with SUCURI and no fault of your great plugin. Once we fixed that, I was able to fix this by 1) adding content to the new TITLE field in the social media icons and 2) deleting and re-adding the avatar image (which now picks up the alt tag!)

    After that, I got the all-clear from WAVE and accessibility looks perfect!

    Thanks so much for the great support and making the fixx to the plugin.

    Sez

Viewing 15 replies - 1 through 15 (of 16 total)
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