TCPDF ERROR: Could not include font definition file: angsanaupc

  • Resolved ateya3d

    (@ateya3d)


    1 year, 2 months ago

    Hello

    when i try to download any invoice after i change the font to any other font except helvetica

    i get this error TCPDF ERROR: Could not include font definition file: angsanaupc

    all other fonts not work

    i try to search here and apply every things can solve the problem but not success

    i have add additional fonts also not work

    can i know how can i solve this problem ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support David G

    (@gravid7)

    1 year, 2 months ago

    Hi @ateya3d ,

    Thanks for reaching out to us.

    Navigate to WordPress Dashboard > WooCommerce > Settings > Booster > PDF INVOICING & PACKING SLIPS > Advanced

    In the Fonts Manager section, click Re-download to download the latest version of fonts.

    Please confirm and let me know if the issue is fixed or not.

    Thread Starter ateya3d

    (@ateya3d)

    1 year, 2 months ago

    @gravid7 i have already did many times , not solve the problem

    i think this is an known issue in your plugin

    many of the users face the same problem and you replay with the exact replay and all confirm the problem not solved and the surprise you still continue to replay with the same answer

    i confirm your plugin in pdf invoice has a problem in fonts or any custom fonts ..

    can you solve it or no ?

    Plugin Support David G

    (@gravid7)

    1 year, 2 months ago

    Hi @ateya3d ,

    Apologies for the delayed response.

    Please add below code in your wp-config.php file and let us know if it is still not solved.

    @ini_set( ‘log_errors’, ‘On’ );
    @ini_set( ‘display_errors’, ‘Off’ );
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Thread Starter ateya3d

    (@ateya3d)

    1 year, 2 months ago

    i think you now this is not a solution for your plugin problem!!

    but i have test it and the problem is not solved and no any changes .. same error

    Plugin Support David G

    (@gravid7)

    1 year, 2 months ago

    Hi,

    I checked this issue, I am not facing this kind of error. So, If possible you can contact us from our website. So, we can take a deeper look and help you. As it seems the above issue will require some sensitive informations which is not allowed on this type of open support forum.

Viewing 5 replies - 1 through 5 (of 5 total)
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