Support » Plugin: TaxJar - Sales Tax Automation for WooCommerce » Tax showing 0 on cart and checkout

  • Resolved Mohsin Rasool

    (@mohsinrasool)


    Hi,

    I am using this plugin for TaxJar integrations and have two payment gateways setup (Stripe and PayPal). I am facing two problems right now.

    1. Tax is displaying as 0 on both cart and checkout
    2. For PayPal payment, Tax is being charged properly but for Stripe, Tax is not added in payment.

    Can you please help me figure out these two issues?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author taxjar

    (@taxjar)

    Hey Mohsin,
    I am happy to help with these issues. I think there are likely just a few settings off that I would be happy to help you set up if you email me at support@taxjar.com. I’ll need the email address you use for TaxJar to be sure, but I’ll be happy to help you further there.

    Just to give you an idea of what may be going on, if you haven’t yet added nexus addresses inside of your TaxJar account, you’ll need to do this. Then inside of your WordPress -> WooCommerce -> TaxJar settings, you’ll need to click the ‘Sync with TaxJar’ button so your WooCommerce store knows your nexus addresses.

    You only need to charge sales tax when you are shipping to one of the states in which you have nexus. I am guessing you either don’t have your addresses listed or with your tests you are shipping to states in which you don’t have nexus.

    That should take care of the issues you are having with your WooCommerce store.

    Regarding the Stripe integration, it’s possible that we may not support the part of Stripe that you are using. We only support the Stripe Orders API with our integration.

    Here’s how to confirm that you are using the Orders API for your Stripe transactions:

    Did you create Products inside of Stripe? (If you did, you’ll see them here.)
    If the answer is no, then you are likely using Stripe via the Subscriptions or basic Payment processor, and this is a mode we do not support for downloading transaction history into TaxJar.

    Feel free to email me at support@taxjar if you need more information!

Viewing 1 replies (of 1 total)
  • The topic ‘Tax showing 0 on cart and checkout’ is closed to new replies.