Support » Plugin: OpenTickets Community Edition » Tax Rates not getting calculated when OpenTickets is Active

  • When creating an order on WooCommerce, the tax rates aren’t being calculated. They can be selected but doesn’t actually get calculated. This seems to be isolated only when you create an order in the admin side, shopping cart doesn’t seem to be affected. I’m currently testing it on a dev site so I can’t provide you with a link. I’ve attached my system report below

    
    ### WordPress Environment ###
    
    Home URL: http://192.168.33.10/wpsite
    Site URL: http://192.168.33.10/wpsite
    WC Version: 3.1.1
    Log Directory Writable: ✔
    WP Version: 4.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.16 (Ubuntu)
    PHP Version: 7.0.21-1~ubuntu14.04.1+deb.sury.org+1
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.55 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.1.1
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (4) ###
    
    WordPress Event Ticketing: by Tickera.com – 3.2.7.2
    Product CSV Import Export (BASIC): by XAdapter – 1.3.6
    WooCommerce Services: by Automattic – 1.6.2
    WooCommerce: by Automattic – 3.1.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    
    ### Theme ###
    
    Name: WP Store
    Version: 1.0.11
    Author URL: https://8degreethemes.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author quadshot

    (@quadshot)

    Thank you for providing this information we appreciate it and will be looking into this issue to provide you a resolution.

    • This reply was modified 2 years, 1 month ago by quadshot.
    Plugin Author quadshot

    (@quadshot)

    Hello, can you let us know if this issue is still current with your site? Thank you so much.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Tax Rates not getting calculated when OpenTickets is Active’ is closed to new replies.