Title: Tax problem – have error log Last modified: May 2, 2021 --- # Tax problem – have error log * Resolved [timbertac](https://wordpress.org/support/users/timbertac/) * (@timbertac) * [5 years ago](https://wordpress.org/support/topic/tax-problem-have-error-log/) * My taxes aren’t calculating and I’m getting this error below. * Here is the error i get under the woocommerce tax and shipping tab. Below that is system report. * 04-15-2021 @ 05:12:55 – Error retrieving the tax rates. Received (401): {“statusCode”: 401,”error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:12:57 – Error retrieving the tax rates. Received( 401): {“statusCode”:401,”error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“ error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:12:57 – Error retrieving the tax rates. Received (401): {“statusCode”:401,”error”:”Unauthorized”,”message”:” Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:13:53 – Error retrieving the tax rates. Received (401): {“statusCode”:401,” error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:13:53 – Error retrieving the tax rates. Received( 401): {“statusCode”:401,”error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“ error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:13:58 – Error retrieving the tax rates. Received (401): {“statusCode”:401,”error”:”Unauthorized”,”message”:” Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:13:58 – Error retrieving the tax rates. Received (401): {“statusCode”:401,” error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:14:58 – Error retrieving the tax rates. Received( 401): {“statusCode”:401,”error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“ error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:14:59 – Error retrieving the tax rates. Received (401): {“statusCode”:401,”error”:”Unauthorized”,”message”:” Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) 04-15-2021 @ 05:14:59 – Error retrieving the tax rates. Received (401): {“statusCode”:401,” error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“error”:”Invalid token”}} (WCS Tax) * Here’s the system report as well * ``` ### WordPress Environment ### WordPress address (URL): https://timber-tactics.com Site address (URL): https://timber-tactics.com WC Version: 5.2.2 REST API Version: ✔ 5.2.2 WC Blocks Version: ✔ 5.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.16 PHP Post Max Size: 1 GB PHP Time Limit: 3000 PHP Max Input Vars: 3000 cURL Version: 7.76.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 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wpfl_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpfl_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 140 custom_css: 1 customize_changeset: 2 elementor_library: 1 nav_menu_item: 31 page: 21 post: 6 product: 36 product_variation: 11 revision: 194 shop_coupon: 1 shop_order: 9 shop_order_refund: 1 testimonials: 2 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (28) ### LayerSlider WP: by Kreatura Media – 6.11.8 Bluehost: by Bluehost – 2.6.2 Contact Form 7: by Takayuki Miyoshi – 5.4.1 Customer Email Verification for WooCommerce: by zorem – 1.3.8 Facebook for WooCommerce: by Facebook – 2.4.1 Jetpack by WordPress.com: by Automattic – 9.6.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.2 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #575 - /shop/ Cart: #182 - /cart/ Checkout: #700 - /checkout/ My account: #192 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Creativo Theme Version: 7.5.4.2 Author URL: https://rockythemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: creativo/woocommerce/cart/cart-empty.php creativo/woocommerce/cart/cart-shipping.php creativo/woocommerce/cart/cart-totals.php creativo/woocommerce/cart/cart.php creativo/woocommerce/checkout/cart-errors.php creativo/woocommerce/checkout/form-coupon.php creativo/woocommerce/content-product.php creativo/woocommerce/global/breadcrumb.php creativo/woocommerce/myaccount/form-edit-account.php creativo/woocommerce/myaccount/form-edit-address.php creativo/woocommerce/myaccount/form-login.php creativo/woocommerce/myaccount/form-lost-password.php creativo/woocommerce/myaccount/my-address.php creativo/woocommerce/myaccount/my-downloads.php creativo/woocommerce/myaccount/my-orders.php creativo/woocommerce/notices/error.php creativo/woocommerce/notices/notice.php creativo/woocommerce/notices/success.php creativo/woocommerce/single-product/add-to-cart/grouped.php creativo/woocommerce/single-product/meta.php creativo/woocommerce/single-product/product-image.php creativo/woocommerce/single-product/rating.php creativo/woocommerce/single-product/related.php creativo/woocommerce/single-product/review.php creativo/woocommerce/single-product/sale-flash.php creativo/woocommerce/single-product/short-description.php creativo/woocommerce/single-product/tabs/additional-information.php creativo/woocommerce/single-product/tabs/description.php creativo/woocommerce/single-product/tabs/tabs.php ### Action Scheduler ### Complete: 63 Oldest: 2021-04-14 06:03:41 +0000 Newest: 2021-05-02 05:55:39 +0000 Pending: 1 Oldest: 2021-05-02 10:34:45 +0000 Newest: 2021-05-02 10:34:45 +0000 ### Status report information ### Generated at: 2021-05-02 06:09:31 +00:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftax-problem-have-error-log%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 11 months ago](https://wordpress.org/support/topic/tax-problem-have-error-log/#post-14484296) * Hi [@timbertac](https://wordpress.org/support/users/timbertac/), * I see that you’re using the [WooCommerce Shipping & Tax](https://wordpress.org/plugins/woocommerce-services/) plugin. Since this plugin takes over tax calculations, the error is most likely coming from it. * I’d recommend that you post the thread on the plugin’s support forum: [https://wordpress.org/support/plugin/woocommerce-services/](https://wordpress.org/support/plugin/woocommerce-services/) * I hope this helps. * Thanks. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 11 months ago](https://wordpress.org/support/topic/tax-problem-have-error-log/#post-14510498) * Hi, * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to proceed as advised above. * If you have further questions, please feel free to open a new topic. * Thanks. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Tax problem – have error log’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [tax](https://wordpress.org/support/topic-tag/tax/) * 2 replies * 2 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/tax-problem-have-error-log/#post-14510498) * Status: resolved