Tax on shipping not being calculated

  • Resolved javfuller

    (@javfuller)


    3 years, 2 months ago

    We have set up automated tax calculations. We have set up fixed rate shipping ($12). The shipping rate is added correctly, but there is no tax calculated for it. The tax is only calculated on the products themselves.

    In looking at the Woocommerce Settings -> Tax -> Standard rates, I see that “Shipping” wasn’t checked for the standard rates that were automatically added. I manually checked them but it still didn’t work.

    After resetting some configuration, I noticed that the “Standard” tax rates were removed. As I tested, these rates started populating again without “Shipping” being checked. Again, I checked them and clicked “Save Changes”. But as I tested further, the the “Shipping” checkbox was no longer checked.

    How can I make sure that tax calculations include the shipping amount?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    3 years, 1 month ago

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Share a screenshot of the tax settings found under **WooCommerce > Settings > Tax** as well as the standard tax rates
    • Share a screenshot of shipping method setup as found under **WooCommerce > Settings > Shipping > Shipping Zones > YOUR FIXED RATE SHIPPING METHOD**
    • Confirm that you’ve already worked through the setup & troubleshooting guide as found under
    • Share a copy of your status report as found under **WooCommerce > Status**

    Thanks!

    Thread Starter javfuller

    (@javfuller)

    3 years, 1 month ago

    Settings -> Tax:
    https://paste.pics/0884894317bd43366083d39431a11a84

    Settings -> … -> Flat Rate Shipping Method
    https://paste.pics/7ff1b9868e175677fade6628593c91b9

    I have gone through the troubleshooting guide. I turned on logging yesterday. 

    
02-24-2021 @ 16:03:35 - :::: TaxJar Plugin requested :::: (WCS Tax)
02-24-2021 @ 16:03:35 - :::: TaxJar API called :::: (WCS Tax)
02-24-2021 @ 16:03:35 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"FL","from_zip":"33913","from_city":"Fort Myers","from_street":"10060 Amberwood Road","to_country":"US","to_state":"FL","to_zip":"33919","to_city":"Fort Myers","to_street":"555 Main St","shipping":"12.00","plugin":"woo","line_items":[{"id":"2286-fa2431bf9d65058fe34e9713e32d60e6","quantity":2,"product_tax_code":"","unit_price":"3.99","discount":"0"},{"id":"1673-a0f3601dc682036423013a5d965db9aa","quantity":1,"product_tax_code":"","unit_price":"3.99","discount":"0"},{"id":"2700-f1b0775946bc0329b35b823b86eeb5f5","quantity":1,"product_tax_code":"","unit_price":"3.99","discount":"0"},{"id":"2292-47810f956e3d8fb8a32fb276448b464d","quantity":1,"product_tax_code":"","unit_price":"3.99","discount":"0"},{"id":"2290-1177967c7957072da3dc1db4ceb30e7a","quantity":1,"product_tax_code":"","unit_price":"3.99","discount":"0"},{"id":"2672-0e900ad84f63618452210ab8baae0218","quantity":1,"product_tax_code":"","unit_price":"3.99","discount":"0"}]} (WCS Tax)
02-24-2021 @ 16:03:35 - Received: {"tax":{"amount_to_collect":1.82,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_tax_collectable":0.14,"county_tax_rate":0.005,"county_taxable_amount":27.93,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_amount":0.02,"county_tax_rate":0.005,"county_taxable_amount":3.99,"id":"1673-a0f3601dc682036423013a5d965db9aa","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.24,"state_sales_tax_rate":0.06,"state_taxable_amount":3.99,"tax_collectable":0.26,"taxable_amount":3.99},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_amount":0.04,"county_tax_rate":0.005,"county_taxable_amount":7.98,"id":"2286-fa2431bf9d65058fe34e9713e32d60e6","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.48,"state_sales_tax_rate":0.06,"state_taxable_amount":7.98,"tax_collectable":0.52,"taxable_amount":7.98},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_amount":0.02,"county_tax_rate":0.005,"county_taxable_amount":3.99,"id":"2290-1177967c7957072da3dc1db4ceb30e7a","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.24,"state_sales_tax_rate":0.06,"state_taxable_amount":3.99,"tax_collectable":0.26,"taxable_amount":3.99},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_amount":0.02,"county_tax_rate":0.005,"county_taxable_amount":3.99,"id":"2292-47810f956e3d8fb8a32fb276448b464d","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.24,"state_sales_tax_rate":0.06,"state_taxable_amount":3.99,"tax_collectable":0.26,"taxable_amount":3.99},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_amount":0.02,"county_tax_rate":0.005,"county_taxable_amount":3.99,"id":"2672-0e900ad84f63618452210ab8baae0218","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.24,"state_sales_tax_rate":0.06,"state_taxable_amount":3.99,"tax_collectable":0.26,"taxable_amount":3.99},{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.065,"county_amount":0.02,"county_tax_rate":0.005,"county_taxable_amount":3.99,"id":"2700-f1b0775946bc0329b35b823b86eeb5f5","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.24,"state_sales_tax_rate":0.06,"state_taxable_amount":3.99,"tax_collectable":0.26,"taxable_amount":3.99}],"special_district_tax_collectable":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_tax_collectable":1.68,"state_tax_rate":0.06,"state_taxable_amount":27.93,"tax_collectable":1.82,"taxable_amount":27.93},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"FORT MYERS","country":"US","county":"LEE","state":"FL"},"order_total_amount":39.93,"rate":0.065,"shipping":12.0,"tax_source":"destination","taxable_amount":27.93}} (WCS Tax)
02-24-2021 @ 16:03:35 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:35 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"yes","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:35 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:35 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:35 - Tax Rate ID Set for 2 (WCS Tax)
02-24-2021 @ 16:03:35 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:35 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"no","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:35 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:35 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:35 - Tax Rate ID Set for 2 (WCS Tax)
02-24-2021 @ 16:03:35 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:35 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"no","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:35 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:35 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:36 - Tax Rate ID Set for 2 (WCS Tax)
02-24-2021 @ 16:03:36 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"no","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:36 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:36 - Tax Rate ID Set for 2 (WCS Tax)
02-24-2021 @ 16:03:36 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"no","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:36 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:36 - Tax Rate ID Set for 2 (WCS Tax)
02-24-2021 @ 16:03:36 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"no","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:36 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:36 - Tax Rate ID Set for 2 (WCS Tax)
02-24-2021 @ 16:03:36 - :: Tax Rate Found :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"2":{"rate":6.5,"label":"FL Tax","shipping":"no","compound":"no"}} (WCS Tax)
02-24-2021 @ 16:03:36 - :: Updating Tax Rate To :: (WCS Tax)
02-24-2021 @ 16:03:36 - {"tax_rate_country":"US","tax_rate_state":"FL","tax_rate_name":"FL Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":6.5,"tax_rate_class":""} (WCS Tax)
02-24-2021 @ 16:03:36 - Tax Rate ID Set for 2 (WCS Tax)

    System Status Report:

    

### WordPress Environment ###

WordPress address (URL): https://www.trilogylaboratories.com
Site address (URL): https://www.trilogylaboratories.com
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 32 MB
PHP Time Limit: 900
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_
Total Database Size: 103.72MB
Database Data Size: 71.90MB
Database Index Size: 31.82MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_apto: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_csshero3: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wp_gf_entry_meta: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.36MB + Index: 0.11MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.39MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 33.52MB + Index: 1.91MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.33MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_stream: Data: 3.52MB + Index: 4.39MB + Engine InnoDB
wp_stream_meta: Data: 9.52MB + Index: 15.55MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_vxg_ccontact: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_vxg_ccontact_accounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vxg_ccontact_log: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 2.43MB + Index: 0.02MB + Engine MyISAM
wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 3.14MB + Index: 0.64MB + Engine MyISAM
wp_wfhits: Data: 0.67MB + Index: 0.15MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 1.69MB + Index: 0.19MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.43MB + Index: 0.11MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.16MB + Index: 0.06MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.69MB + Index: 0.15MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amtestimonials: 2
attachment: 632
custom_css: 1
elementor_library: 4
fl-builder-template: 29
jetpack_migration: 2
mngallery: 2
mnlocations: 1
nav_menu_item: 28
oembed_cache: 11
page: 41
popup_theme: 6
post: 61
product: 120
revision: 355
shop_order: 57
testimonials: 5
thmplt_carousel: 3
thmplt_content: 1
thmplt_section: 56
thmplt_sidebar: 4
wc_membership_plan: 1
wc_user_membership: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.4.22
AM Features: by Advice Media – 1.1
AM Jump Cloud Authorization: by Advice Media – 3.3
AM Social Media Buttons: by Advice Media – 1.5
AM Stickytop and Navigation: by Advice Media – 1.3.1
AM Custom Testimonials: by Advice Media – 1.1
AM Plugin X: by Advice Media – 1.2.8
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 1.6
Auto Image Attributes Pro: by Arun Basil Lal – 1.3
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.4.2
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.20.1
Classic Editor: by WordPress Contributors – 1.6
Gravity Forms Constant Contact Plugin: by CRM Perks. – 1.0.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.15.1
HTML Page Sitemap: by  – 1.3.3
Insert Headers and Footers: by WPBeginner – 1.5.0
Jetpack by WordPress.com: by Automattic – 9.3.1
Collapse-O-Matic: by twinpictures
baden03 – 1.7.13

Smart Slider 3 Pro: by Nextend – 3.3.21
Redirection: by John Godley – 5.0.1
Stream: by XWP – 3.6.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

Woocommerce Ebizcharge Gateway: by EBizCharge – 4.5.2
WooCommerce Memberships: by SkyVerge – 1.21.2 (update to version 1.21.3 is available)
WooCommerce Shipping & Tax: by Automattic – 1.25.6 (update to version 1.25.7 is available)
WooCommerce: by Automattic – 4.9.2 (update to version 5.0.0 is available)
Wordfence Security: by Wordfence – 7.4.14
Yoast SEO: by Team Yoast – 15.7
WP Mail SMTP: by WPForms – 2.5.1

### Inactive Plugins (12) ###

Akismet Anti-Spam: by Automattic – 4.1.8
Better Search Replace: by Delicious Brains – 1.3.4
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.5

Hummingbird Pro: by WPMU DEV – 1.9.3
Imagify: by WP Media – 1.9.13
Popup Maker: by Popup Maker – 1.15.0
Post SMTP: by Yehuda Hassine – 2.0.20
Smush Pro: by WPMU DEV – 3.0.2
WooCommerce Admin: by WooCommerce – 1.9.0
WooCommerce Stripe Gateway: by WooCommerce – 4.8.0
WPMU DEV Dashboard: by WPMU DEV – 4.6
WP Rocket: by WP Media – 3.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
installatron_hide_status_test.php: by  –
Stop long comments: by WPEngine – 0.0.4
WP Engine Security Auditor: by wpengine – 1.0.7
WP Engine System: by WP Engine – 3.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #2273 - /shop/
Cart: #2274 - /cart/
Checkout: #1682 - /checkout/
My account: #2275 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: PlumPassion
Version: 1
Author URL: https://advicemedia.com
Child Theme: ✔
Parent Theme Name: thmpltfrmwrk
Parent Theme Version: 1.2.6
Parent Theme Author URL: http://www.thmplt.com
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide completely
Public content:: –
Excluded from discounts:: –
Membership plans:: 1
Clients:: Members: 1Access method: Manual assignment onlyAccess length: Unlimited

### Action Scheduler ###

Complete: 40
Oldest: 2021-02-04 13:01:24 -0500
Newest: 2021-02-23 15:54:18 -0500

    Thank you!!

    Thread Starter javfuller

    (@javfuller)

    3 years, 1 month ago

    System Status Report:

    

### WordPress Environment ###

WordPress address (URL): https://www.trilogylaboratories.com
Site address (URL): https://www.trilogylaboratories.com
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 32 MB
PHP Time Limit: 900
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_
Total Database Size: 103.72MB
Database Data Size: 71.90MB
Database Index Size: 31.82MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_apto: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_csshero3: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wp_gf_entry_meta: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.36MB + Index: 0.11MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.39MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 33.52MB + Index: 1.91MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.33MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_stream: Data: 3.52MB + Index: 4.39MB + Engine InnoDB
wp_stream_meta: Data: 9.52MB + Index: 15.55MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_vxg_ccontact: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_vxg_ccontact_accounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vxg_ccontact_log: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 2.43MB + Index: 0.02MB + Engine MyISAM
wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 3.14MB + Index: 0.64MB + Engine MyISAM
wp_wfhits: Data: 0.67MB + Index: 0.15MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 1.69MB + Index: 0.19MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.43MB + Index: 0.11MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.16MB + Index: 0.06MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.69MB + Index: 0.15MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amtestimonials: 2
attachment: 632
custom_css: 1
elementor_library: 4
fl-builder-template: 29
jetpack_migration: 2
mngallery: 2
mnlocations: 1
nav_menu_item: 28
oembed_cache: 11
page: 41
popup_theme: 6
post: 61
product: 120
revision: 355
shop_order: 57
testimonials: 5
thmplt_carousel: 3
thmplt_content: 1
thmplt_section: 56
thmplt_sidebar: 4
wc_membership_plan: 1
wc_user_membership: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.4.22
AM Features: by Advice Media – 1.1
AM Jump Cloud Authorization: by Advice Media – 3.3
AM Social Media Buttons: by Advice Media – 1.5
AM Stickytop and Navigation: by Advice Media – 1.3.1
AM Custom Testimonials: by Advice Media – 1.1
AM Plugin X: by Advice Media – 1.2.8
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 1.6
Auto Image Attributes Pro: by Arun Basil Lal – 1.3
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.4.2
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.20.1
Classic Editor: by WordPress Contributors – 1.6
Gravity Forms Constant Contact Plugin: by CRM Perks. – 1.0.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.15.1
HTML Page Sitemap: by  – 1.3.3
Insert Headers and Footers: by WPBeginner – 1.5.0
Jetpack by WordPress.com: by Automattic – 9.3.1
Collapse-O-Matic: by twinpictures
baden03 – 1.7.13

Smart Slider 3 Pro: by Nextend – 3.3.21
Redirection: by John Godley – 5.0.1
Stream: by XWP – 3.6.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

Woocommerce Ebizcharge Gateway: by EBizCharge – 4.5.2
WooCommerce Memberships: by SkyVerge – 1.21.2 (update to version 1.21.3 is available)
WooCommerce Shipping & Tax: by Automattic – 1.25.6 (update to version 1.25.7 is available)
WooCommerce: by Automattic – 4.9.2 (update to version 5.0.0 is available)
Wordfence Security: by Wordfence – 7.4.14
Yoast SEO: by Team Yoast – 15.7
WP Mail SMTP: by WPForms – 2.5.1

### Inactive Plugins (12) ###

Akismet Anti-Spam: by Automattic – 4.1.8
Better Search Replace: by Delicious Brains – 1.3.4
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.5

Hummingbird Pro: by WPMU DEV – 1.9.3
Imagify: by WP Media – 1.9.13
Popup Maker: by Popup Maker – 1.15.0
Post SMTP: by Yehuda Hassine – 2.0.20
Smush Pro: by WPMU DEV – 3.0.2
WooCommerce Admin: by WooCommerce – 1.9.0
WooCommerce Stripe Gateway: by WooCommerce – 4.8.0
WPMU DEV Dashboard: by WPMU DEV – 4.6
WP Rocket: by WP Media – 3.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
installatron_hide_status_test.php: by  –
Stop long comments: by WPEngine – 0.0.4
WP Engine Security Auditor: by wpengine – 1.0.7
WP Engine System: by WP Engine – 3.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #2273 - /shop/
Cart: #2274 - /cart/
Checkout: #1682 - /checkout/
My account: #2275 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: PlumPassion
Version: 1
Author URL: https://advicemedia.com
Child Theme: ✔
Parent Theme Name: thmpltfrmwrk
Parent Theme Version: 1.2.6
Parent Theme Author URL: http://www.thmplt.com
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide completely
Public content:: –
Excluded from discounts:: –
Membership plans:: 1
Clients:: Members: 1Access method: Manual assignment onlyAccess length: Unlimited

### Action Scheduler ###

Complete: 40
Oldest: 2021-02-04 13:01:24 -0500
Newest: 2021-02-23 15:54:18 -0500
    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    3 years, 1 month ago

    Hi there!

    Thanks for the status report.

    There is no specific setting for taxable/non-taxable shipping. The plugin relies on the details from Taxjar, which you can find at https://blog.taxjar.com/sales-tax-and-shipping/

    What state are you located in? And does it match what is expected on that article?

    >After resetting some configuration, I noticed that the “Standard” tax rates were removed. As I tested, these rates started populating again without “Shipping” being checked. Again, I checked them and clicked “Save Changes”. But as I tested further, the the “Shipping” checkbox was no longer checked.

    This is expected behavior. The Automated Taxes overrides any setting that you save.

    Let us know if your taxes are calculating properly based on your state in the above article.

    Thread Starter javfuller

    (@javfuller)

    3 years, 1 month ago

    Thank you for the update. It looks like the plugin is pulling the default behavior from TaxJar for our state of FL.

    If we set up a TaxJar account to be able to override the specific behavior, can your plugin pull in the overrides or will it always pull the default behavior?

    Is there any way to override the default behavior for shipping? In FL, shipping is taxable if we don’t offer a pickup option. So we need to charge tax for shipping.

    Thank you

    Plugin Support Ena P (a11n)

    (@drwpcom)

    3 years, 1 month ago

    Hi @javfuller,

    If we set up a TaxJar account to be able to override the specific behavior, can your plugin pull in the overrides or will it always pull the default behavior?

    Is there any way to override the default behavior for shipping? In FL, shipping is taxable if we don’t offer a pickup option. So we need to charge tax for shipping.

    When Automated taxes are in use, this overrides any tax rates you may manually add, as well as the “Compound” and “Shipping” toggles for those tax rates so it’s not possible to edit the default tax calculations for shipping.

    If you’d like to use settings from a TaxJar account, I would recommend that you use TaxJar rather than WooCommerce Shipping and Tax.

    Thread Starter javfuller

    (@javfuller)

    3 years, 1 month ago

    Got it! Thank you so much.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Tax on shipping not being calculated’ is closed to new replies.