Support » Plugin: WooCommerce » Tax not Working after 3.0.4. update

  • Hi,
    This is my first cry for help with a problem that seems to have occurred after the 3.0.3 or 3.0.4 update. All products in the shop are entered including 10% GST for Australia but as soon as I or the Shop Manager log out and check the front end of the site, the prices are showing without GST. Whilst logged in and previewing the page the prices show correctly. On putting items into a cart and going to the checkout page, the GST is showing correctly in the totals. I have been back over all the settings which haven’t changed. I have also logged a support ticket with Theme Fusion in case it is Avada that is causing the problem. I really need to get this sorted urgently as the site was only just launched and I have had to put it in maintenance mode until this is fixed. Any help would be much appreciated.
    Thanks.
    Annette
    Bypass address is https://loveoilcollection.com.au/client-715/

    ### WordPress Environment ###

    Home URL: https://loveoilcollection.com.au
    Site URL: https://loveoilcollection.com.au
    WC Version: 3.0.4
    Log Directory Writable:
    WP Version: 4.7.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron:
    Language: en

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 5.6.30
    PHP Post Max Size: 32 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    Max Upload Size: 32 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte String:
    Remote Post:
    Remote Get:

    ### Database ###

    WC Database Version: 3.0.4
    WC Database Prefix: wp_
    woocommerce_sessions:
    woocommerce_api_keys:
    woocommerce_attribute_taxonomies:
    woocommerce_downloadable_product_permissions:
    woocommerce_order_items:
    woocommerce_order_itemmeta:
    woocommerce_tax_rates:
    woocommerce_tax_rate_locations:
    woocommerce_shipping_zones:
    woocommerce_shipping_zone_locations:
    woocommerce_shipping_zone_methods:
    woocommerce_payment_tokens:
    woocommerce_payment_tokenmeta:

    ### Security ###

    Secure connection (HTTPS):
    Hide errors from visitors:

    ### Active Plugins (22) ###

    Extension Works Framework: by Extension Works – 2.1.4
    WooCommerce Australia Post: by Extension Works – 1.8
    WooCommerce FastWay(AU): by Extension Works – 1.6.10
    BackupBuddy: by iThemes – 7.3.1.0
    Contact Form 7: by Takayuki Miyoshi – 4.7
    Fusion Builder: by ThemeFusion – 1.1.6
    Fusion Core: by ThemeFusion – 3.1.6
    Heartbeat Control: by Jeff Matson – 1.0.3
    Jetpack – Use Old Connection Flow: by Brandon Kraft – 1.0
    Jetpack by WordPress.com: by Automattic – 4.8.2
    MailChimp for WooCommerce: by MailChimp – 2.0.0
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Slider Revolution: by ThemePunch – 5.4.2
    SeedProd Coming Soon Page Pro: by SeedProd – 5.5.8
    Shortcode Pagination for WooCommerce: by James Kemp – 1.0.6
    WooCommerce – Store Exporter: by Visser Labs – 1.8.8
    WooCommerce: by Automattic – 3.0.4
    Wordfence Security: by Wordfence – 6.3.7
    Yoast SEO: by Team Yoast – 4.6
    WP Store Locator: by Tijmen Smit – 2.2.7
    WP Super Cache: by Automattic – 1.4.9

    ### Settings ###

    API Enabled:
    Force SSL:
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #16557 – /products2/
    Cart: #14 – /cart/
    Checkout: #16586 – /checkout-2/
    My account: #16576 – /my-account-2/

    ### Theme ###

    Name: Avada
    Version: 5.1.6
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support:

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php

    `

Viewing 5 replies - 1 through 5 (of 5 total)
  • Did you disable all plugins except woocommerce and switched to twenty seventeen as theme to verify the issue?

    Hi,
    Yes, I did and problem remains unfortunately.
    Annette

    I still doubt this to be an woocommerce issue. My first suspect would have been WP Super Cache because very often caching plugins cause similar issues.

    So well if you really

    1. disabled all plugins and extensions except woocommerce AND
    2. switched to twenty seventeen AND
    3. cleared you browser cache as well as cookies

    but still see

    1. prices incl tax on the frontend while loged in AND
    2. prices excl tax on the frontend while logged out

    than I would assume you have a problem with your settings for tax rates and the settings for default customer location. If you are sure all is setup correct you might want to open a new issues at Github explaining exactly how the reproduce this issue.

    There was an issue with tax display on variations in version 3.0.2 but that has been fixed in 3.0.3.

    I also suspected WP Super Cache and so that was the first thing I turned off. But I hadn’t made any changes to tax rate and/or settings and everything had been working just fine.

    I will go back and double check everything again just to be sure.

    Thanks for your assistance.

Viewing 5 replies - 1 through 5 (of 5 total)
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