Tax not calculating for Guest orders

Resolved aaronkine
(@aaronkin)

2 years, 8 months ago

Creating a Manual order for GUEST does not calculate Taxes, I filled out ALL billing / shipping etc. but Tax is not working. If I select a past customer then taxes gets calculated.

Why is Guest not calculating Taxes?

Selected Past Customer and Tax gets calculated.
https://pasteboard.co/JtcOQmB.jpg

Guest user order but no tax is calculated.
https://pasteboard.co/JtcP43u.jpg

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author algol.plus
(@algolplus)

2 years, 8 months ago

Hello

1. Have you set country and state for guest ?

2. Please, visit >WooCommerce>Status>Logs and review “fatal-error-xxx” ( for current date). any errors?

thanks, Alex

Thread Starter aaronkine
(@aaronkin)

2 years, 8 months ago

1.) Yes i entered both billing and shipping address for guest but Taxes still dont show.

2.) There are NO errors in Log.

https://pasteboard.co/JtdNejj.jpg

Plugin Author algol.plus
(@algolplus)

2 years, 8 months ago

as I see, the shipping cost was calculated. So address is ok.

Have you installed any tax plugins ?

Thread Starter aaronkine
(@aaronkin)

2 years, 8 months ago

We have TaxJar plugin installed

Plugin Author algol.plus
(@algolplus)

2 years, 8 months ago

On staging website – can you turn off this plugin and check if you will still have problem ?

Thread Starter aaronkine
(@aaronkin)

2 years, 8 months ago

I disabled TaxJar plugin and Taxes still do not calculate for Guest OR for Customers?. So next I deactivated ALL my plugins except Woocommerce and Phone Orders and taxes not working. I reactivated my plugins and now I cannot get taxes to work at all even though I was able to get taxes to work when I selected a customer.
I am wiling to give you my staging site login for you to test. Can you email me directly?

Here is the original screenshot of taxes being calculated with all my plugins activated and selecting a past customer https://pasteboard.co/JtcOQmB.jpg

Now you can see that when I choose that same product and customer Taxes now does not work anymore at all??? https://pasteboard.co/JtJHK0V.jpg

So now things are worse than before and I cannot get it to work at all.

rescue_ranger
(@rescueranger)

2 years, 8 months ago

Good day, @aaronkin

Could you submit a ticket with access?

Sincerely, Edward
Plugin Author algol.plus
(@algolplus)

2 years, 8 months ago
The problem was caused by USPS, we use this service to validate addresses and this customer (guest) had 9 digit zip code.

But WooCommerce doesn’t support such zip codes
https://github.com/woocommerce/woocommerce/issues/22313
- This reply was modified 2 years, 8 months ago by algol.plus.

Viewing 8 replies - 1 through 8 (of 8 total)

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