Support » Plugin: WooCommerce Stripe Payment Gateway » Tax not being calculated

  • Resolved nycdesigned

    (@nycdesigned)


    My apple pay using Stripe is not calculating tax.

    I have stripped all my plugins from my staging site and installed storefront theme to test any conflicts.

    Now on my staging site when I try to use Apple pay it pops up and disappears so I cannot even use it??

    Thanks

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author royho

    (@royho)

    Are you shipping anything?

    Yes, I sell products if that’s what you mean?

    Plugin Author royho

    (@royho)

    I mean do you need to ship the products or are they digital? If you ship, then have you setup the shipping methods..etc?

    Yes I ship products and yes shipping is set up and working fine

    Plugin Author royho

    (@royho)

    Is your staging site’s domain added to your Stripe?

    no, good catch for staging

    OK, I have added my testing site to Stripe and now I can see the apply pay pop up.

    But, even though my address comes up as New York and my tax settings are set for New York no tax is being calculated.

    Now what can I do??? Seems this is a plugin bug

    Please advise

    Plugin Author royho

    (@royho)

    Can you please post a video capture of what you see? Did you indeed click on the shipping address field to select an address? If you don’t first do that, it won’t know the location and thus can’t calculate tax.

    So my workflow is like this;

    Buyer goes to shop and pick a product

    Add to cart

    Go to cart page

    Here they can hit pay with apple before entering an address.

    The whole idea of using apply pay is to avoid entering all the shipping and credit card details

    If you are the plug in author maybe we can do a screen share session so you can see what the problem is with your plug-in

    Plugin Author royho

    (@royho)

    So what I mean is what steps were taken AFTER they see the payment sheet popup? When the popup shows, initially the tax may show zero and that is expected behavior. However once they have selected the shipping address they want shipped to, tax should recalculate at that point assume all settings are set up correctly.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @nycdesigned

    We haven’t heard back from you in a while, did you get this sorted? I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 12 replies - 1 through 12 (of 12 total)
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