• Resolved rahmatanik

    (@rahmatanik)


    Hello, this is Rahmat,

    I activated the 7-days trial to test the Tax calculation but it didn’t work for me at all. I requested to check you guys, but after waiting 3-4days, didn’t get any good update. Even you guys are not replying me on the email support as well.

    Can I get an update so that I can purchase the premium? It’s important for us to work the tax calculation ASAP as we’re going live in very soon.

    I’ve shared the admin access to you email already.

    Thank you

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author polimorfico

    (@polimorfico)

    Hi Rahmat,

    We replied to your email yesterday. You have two trial Quaderno accounts and we need to know which you’re using to provide you the best response. Please check if you got the email and we can continue the conversation there.

    Best,
    Carlos

    Thread Starter rahmatanik

    (@rahmatanik)

    Hello Carlos, did you check my email replies?

    I gave total of 3 replies within last 24hours but dind’t get back a reply from your team. I’ve already explain about which email account we’re using also added the admin access there.

    If I get the email reply already then there is no need to raise a ticket here. As it’s an extra effort.

    Hope you reply, please asssist.

    Thank you

    Plugin Author polimorfico

    (@polimorfico)

    Hi Rahmat,

    We haven’t got any message from you in the last 24 hours. We’ve even checked the spam folder and it’s empty.

    You have two trial accounts. One of them has no jurisdiction, so no tax will be calculated in that case. The other has only one jurisdiction, so tax will be calculated only when you sell within that jurisdiction.

    We cannot share personal data on this public forum for security reasons. Please write us to support@quaderno.io and we’ll be glad to help.

    Thanks,
    Carlos

    Thread Starter rahmatanik

    (@rahmatanik)

    Hello, would you please check? https://prnt.sc/n8Sq9Mz9Ql-j You’ll find here how many texted I’ve sent to you. Not sure if you’re facing a mail server issue.

    Can I get your Whatsapp or skype so that we can contact easily please?

    Yes, we’ve two accounts but the first account was incomplete, the 2nd account that we used car***@orchid********.net API for the trial.

    Thank you

    • This reply was modified 6 months ago by rahmatanik.
    Thread Starter rahmatanik

    (@rahmatanik)

    Hello, can I get a reply, please

    Plugin Author polimorfico

    (@polimorfico)

    The plugin is working fine. If you enter a Californian postal code in the checkout form, you’ll see the sales tax amount calculated for that order.
    As your business is registered for tax collection in California only, you’ll see tax only when the customer enters a Californian address.

    Thread Starter rahmatanik

    (@rahmatanik)

    Hello, thanks for your reply. We need this for all the state not only for California. How to setup for all around the country in US? Let me know the documentation please or would you please change the setup for us

    Plugin Author polimorfico

    (@polimorfico)

    You need to add all the jurisdictions where you’re registered for tax collection. You have more info at https://support.quaderno.io/article/537-tax-jurisdiction

    Thread Starter rahmatanik

    (@rahmatanik)

    Is there a way to add jurisdiction for all the states in USA in Bulk?

    It would be difficult for us to put one by one. We need the tax for all around the country as we’re delivering product to all states

    Plugin Author polimorfico

    (@polimorfico)

    No, it’s not possible to add all of them in bulk. Anyway, as the article says you only have to add only the US states in which you are registered to collect sales taxes, NOT all the states where you sell your products.

    Thread Starter rahmatanik

    (@rahmatanik)

    As we’re running ecommerce online business, our product will purchase from all around the USA, then what about other states if they purchase a product from a different state?

    Plugin Author polimorfico

    (@polimorfico)

    You need to collect taxes only in the states where you’re registered for tax collection. Please check with your tax advisor.

    Thread Starter rahmatanik

    (@rahmatanik)

    Suppose we’ve registered for 10 states. So do we need to add 10 jurisdictions? As I found your starter plan allows only 3?

    Plugin Author polimorfico

    (@polimorfico)

    Correct. You need to enter all the states where you are registered for tax collection. Our basic plan includes up to 3 tax jurisdictions, which is good enough for most sellers.

    Thread Starter rahmatanik

    (@rahmatanik)

    So there is no option to put other states taxes.

    1. But what happen if we put manual tax rate though woocommerce>tax? why that is allowed even without registration?
    2. As we have to test more, would you please increase the trial period 7 more days for our acocunt? ca*****@or******ic.net
Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘Tax is not working’ is closed to new replies.