Support » Plugin: WooCommerce » Tax don’t show

  • Resolved gcordero

    (@gcordero)


    Hi
    In my woocommerce store I can’t see taxes, although a couple of weeks before I could see them. From that time to now I have made several updates then I don’t know what plugin or WP could be. I’m working with Divi theme and with some plugins, the most important is RnB Rental Plugin, because my site if for request a quote for to rent. I wrote to them thinking was a problem of their plugin, but they say they take the tax by default of Woocommerce. I disabled all plugins, related and no related with Woocommerce. I also checked the tax configuration, and at the end also disabled the theme. I had cleaned the cache several times. Now I have my site with twenty seventeen theme and with only Woocommerce. And still tax don’t show.
    I send you a default page with two demo products.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I understand that taxes have disappeared from your site.

    It’s hard to say what’s happened without more information regarding your site – I’d like to know more about which plugins you’re using.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks!

    Hi, thanks, this is:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.rentainers.cl
    Site address (URL): http://www.rentainers.cl
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.11
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.41-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: edo_
    Tamaño total de la base de datos: 4.39MB
    Tamaño de los datos de la base de datos: 3.71MB
    Tamaño del índice de la base de datos: 0.68MB
    edo_woocommerce_sessions: Datos: 0.05MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_api_keys: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_attribute_taxonomies: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_downloadable_product_permissions: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_order_items: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_order_itemmeta: Datos: 0.04MB + Índice: 0.03MB + Motor MyISAM
    edo_woocommerce_tax_rates: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_woocommerce_tax_rate_locations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_shipping_zones: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_shipping_zone_locations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_shipping_zone_methods: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_payment_tokens: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_payment_tokenmeta: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_woocommerce_log: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_commentmeta: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_comments: Datos: 0.01MB + Índice: 0.01MB + Motor MyISAM
    edo_failed_jobs: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_links: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_mailchimp_carts: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_options: Datos: 0.94MB + Índice: 0.06MB + Motor MyISAM
    edo_postmeta: Datos: 0.53MB + Índice: 0.17MB + Motor MyISAM
    edo_posts: Datos: 1.94MB + Índice: 0.06MB + Motor MyISAM
    edo_queue: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_rnb_availability: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_rnb_inventory_product: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_termmeta: Datos: 0.01MB + Índice: 0.02MB + Motor MyISAM
    edo_terms: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_term_relationships: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_term_taxonomy: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_usermeta: Datos: 0.03MB + Índice: 0.02MB + Motor MyISAM
    edo_users: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_wcpdf_invoice_number: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    edo_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    edo_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    edo_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    edo_wc_download_log: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    edo_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    edo_wc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    edo_wc_order_stats: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    edo_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    edo_wc_product_meta_lookup: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_wc_tax_rate_classes: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
    edo_wc_webhooks: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
    Hide errors from visitors: ✔
    
    ### Active Plugins (1) ###
    
    WooCommerce: por Automattic – 3.8.1
    
    ### Inactive Plugins (17) ###
    
    Akismet Anti-Spam: por Automattic – 4.1.3
    Click to Chat: por HoliThemes – 1.7.2
    Disable Gutenberg: por Jeff Starr – 2.0
    Facebook for WooCommerce: por Facebook – 1.9.15 – No probado con la versión activa de WooCommerce
    Health Check & Troubleshooting: por The WordPress.org community – 1.4.2
    Jetpack by WordPress.com: por Automattic – 8.0
    Loco Translate: por Tim Whitlock – 2.3.1
    Really Simple SSL: por Rogier Lankhorst
    Mark Wolters – 3.2.6
    
    Regiones de Chile para WooCommerce: por Melvin Ramos <info@conchalevale.cl> – 0.4 – No probado con la versión activa de WooCommerce
    Ultimate Member: por Ultimate Member – 2.1.1
    WooCommerce Admin: por WooCommerce – 0.22.0
    WooCommerce Cart: por XootiX – 1.0.2 – No probado con la versión activa de WooCommerce
    WooCommerce Checkout Manager: por QuadLayers – 4.8.0 – No probado con la versión activa de WooCommerce
    WooCommerce Direct Checkout: por QuadLayers – 2.3.0 – No probado con la versión activa de WooCommerce
    WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.4.0
    WooCommerce Rental & Bookings System: por RedQ Team – 9.0.5
    YITH Custom Thank You Page for Woocommerce: por YITH – 1.2.1
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: por Elegant Themes –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CLP ($)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    redq_rental (redq_rental)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Base de la tienda: #158 - /containers/
    Carrito: #1427 - /cart/
    Finalizar compra: #97 - /finalizar-reserva/
    Mi cuenta: #98 - /mi-cuenta/
    Términos y condiciones: ❌ Página sin definir
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.2
    Author URL: https://wordpress.org/
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 4
    Oldest: 2019-12-05 10:08:12 -0300
    Newest: 2019-12-05 11:16:10 -0300
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 1
    Oldest: 2019-12-05 12:16:10 -0300
    Newest: 2019-12-05 12:16:10 -0300
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for sharing that information! With everything else disabled, the problem has to be with how WooCommerce is handling taxes.

    From here, you’ll want to make sure taxes are set up correctly in these different places – can you please take a look?

    1) Check the product level settings: http://cld.wthms.co/QIAwkQ

    2) Double check the taxes settings: http://cld.wthms.co/mcWvM9, particularly what address taxes should be calculated from.

    3) Check the tax rate: http://cld.wthms.co/KeWaJ2. You shouldn’t have a state/zip/city entered unless you only want this tax applied to a very specific location.

    Please do let me know how that goes!

    Hari Shanker R

    (@harishanker)

    Automattic Happiness Engineer

    Hey @gcordero

    I just wanted to check-in with you real-quick on the problem with taxes. Were you able to give the suggestions offered by @fernashes a try? Taking a look at the product level tax settings as well as the tax rate, and the tax settings itself, should guide you in the right direction.

    Since we haven’t heard from you in a while, I’m going to mark this topic as Resolved. Let us know if you keep running into troubles. You can either reply here to follow-up with the same problem, or create a new thread to report your troubles to us.

    All the best!

Viewing 4 replies - 1 through 4 (of 4 total)
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