Title: Tax Displaying Incorrectly Last modified: May 30, 2020 --- # Tax Displaying Incorrectly * Resolved [chaefrancis1](https://wordpress.org/support/users/chaefrancis1/) * (@chaefrancis1) * [6 years, 1 month ago](https://wordpress.org/support/topic/tax-displaying-incorrectly/) * Hi Guys, * I have a really big issue which is causing cancelled orders. I have set products to be shown inclusive of Tax and Selected that I will add product pricing inclusive of tax as well. This was working fine until a week ago, but now it either displays the Inclusive price or it displays the Exclusive Price, it does this every few minutes and I am not sure where the issue is as I have tried to reset the Tax options with no luck. PLEASE HELP! * I removed the “Incl.VAT” text to help us out a bit, but some users don’t take TAX ino condiseration when making a purchase. * Any help with this will be highly appreciated. Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Damianne P (a11n)](https://wordpress.org/support/users/drwpcom/) * (@drwpcom) * [6 years, 1 month ago](https://wordpress.org/support/topic/tax-displaying-incorrectly/#post-12931268) * Hi [@chaefrancis1](https://wordpress.org/support/users/chaefrancis1/). It sounds like you store randomly displays prices, sometimes with tax included and sometimes without tax even though you’ve set up your store to have [prices inclusive of tax](https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#section-3). Your [cart and checkout](https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#section-9) is also set to be inclusive of tax. * How is your tax set up? Are you using standard rates? If so, please share a screenshot of your setup in WooCommerce > Settings > Tax > Standard Rates. I recommend [https://snipboard.io/](https://snipboard.io/) for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply. * Is there a difference in location of the users who are seeing prices with or without tax? * Also, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply. - This reply was modified 6 years, 1 month ago by [Damianne P (a11n)](https://wordpress.org/support/users/drwpcom/). - This reply was modified 6 years, 1 month ago by [Damianne P (a11n)](https://wordpress.org/support/users/drwpcom/). * Thread Starter [chaefrancis1](https://wordpress.org/support/users/chaefrancis1/) * (@chaefrancis1) * [6 years, 1 month ago](https://wordpress.org/support/topic/tax-displaying-incorrectly/#post-12931508) * Hi, * Thank you, we are using Standard Tax (VAT) 15% in South Africa. Please see screenshots below. * [https://snipboard.io/8ibCfy.jpg](https://snipboard.io/8ibCfy.jpg) [https://snipboard.io/NmAcpF.jpg](https://snipboard.io/NmAcpF.jpg) [https://snipboard.io/fxC7BM.jpg](https://snipboard.io/fxC7BM.jpg) – Correct Amount & Display of Tax * Our Shop is only set up for purchases in South Africa, I’ve seen this across the product range as well. * Please see system report below. Thank you so much for your help. * ``` ### WordPress Environment ### WordPress address (URL): https://www.ppecovid19.co.za Site address (URL): https://www.ppecovid19.co.za WC Version: 4.1.1 REST API Version: ✔ 1.0.7 WC Blocks Version: ✔ 2.5.16 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.1.3 Log Directory Writable: ✔ WP Version: 5.4.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.30 PHP Post Max Size: 150 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.70.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.23-MariaDB Max Upload Size: 150 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.1.1 WC Database Prefix: wppt_ Total Database Size: 7.78MB Database Data Size: 6.78MB Database Index Size: 1.00MB 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #53 - /3669a-shop/ Cart: #54 - /3669a-cart/ Checkout: #55 - /3669a-checkout/ My account: #56 - /3669a-my-account/ Terms and conditions: #417 - /term-conditions/ ### Theme ### Name: Neve Version: 2.7.1 Author URL: https://themeisle.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1,712 Oldest: 2020-06-03 12:43:39 +0200 Newest: 2020-06-03 12:45:48 +0200 Pending: 3 Oldest: 2020-06-03 13:00:48 +0200 Newest: 2020-06-04 10:14:42 +0200 ``` * Plugin Support [Damianne P (a11n)](https://wordpress.org/support/users/drwpcom/) * (@drwpcom) * [6 years, 1 month ago](https://wordpress.org/support/topic/tax-displaying-incorrectly/#post-12959056) * Hi [@chaefrancis1](https://wordpress.org/support/users/chaefrancis1/). I wasn’t able to identify any issues from looking at your screenshots. It looked like everything was displaying correctly. * Are you able to replicate the issue yourself where tax shows sometimes and sometimes not? Could you also share a screenshot of your set up for Standard Tax? * [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [6 years, 1 month ago](https://wordpress.org/support/topic/tax-displaying-incorrectly/#post-13003701) * Hi [@chaefrancis1](https://wordpress.org/support/users/chaefrancis1/) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * Thanks, Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Tax Displaying Incorrectly’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [vat](https://wordpress.org/support/topic-tag/vat/) * 4 replies * 3 participants * Last reply from: [dougaitken](https://wordpress.org/support/users/dougaitken/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/tax-displaying-incorrectly/#post-13003701) * Status: resolved