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[resolved] Tax calculations do not transfer to Paypal (24 posts)

  1. trouble-buster
    Member
    Posted 1 year ago #

    I just noticed this issue, which never used to occur, but I'm not sure what has changed to make it suddenly happen.

    My WP E-Commerce checkout page correctly calculates North Carolina state tax for customers with NC shipping addresses, with the appropriate total in addition to shipping, but once you click through to Paypal, the tax calculations have disappeared. Logging into Paypal and completing the transaction does not affect anything.

    Does anyone have any idea why this might be happening, or how to fix it? I've tried adjusting the Tax settings under Store Settings, but to no avail.

    Thank you!

    http://wordpress.org/plugins/wp-e-commerce/

  2. 3leftturns
    Member
    Posted 1 year ago #

    This is happening to me as well. I don't have any replies on my thread. I've just told my client that we need to charge tax on all sales. I hope they fix this.

  3. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    Can you guys let me know the Settings you have for a product (price, tax rate), your global Tax settings so that i can try and debug ?

    Regards
    Mihai

  4. trouble-buster
    Member
    Posted 1 year ago #

    Thanks, Mihai.

    My settings are as follows, though I've tried changing them several times with no improvement:

    -Product prices are tax exclusive
    -Add per product tax rate to percentage if product has a specific tax rate [none of my products do have different tax rates]
    -Apply tax when shipping country is the same as tax rate

    I have one tax rate set up, for North Carolina sales in the U.S. at 7.5%, not applied to shipping.

    WP E-Commerce calculates tax in the cart correctly, but it doesn't transfer to Paypal for some reason. This problem only seems to have occurred recently--I just caught it the other day, but I believe it began a couple of weeks ago when I updated to the most recent version of WP.

    I found an awkward workaround by removing the billing details fields entirely from checkout in Store Settings--since we only accept Paypal payments, that does suffice for the site--and for some reason, tax calculations are now passing on to Paypal. However, this is far from an ideal solution, as we're planning soon on accepting credit card payments directly, and we'll require billing details.

    Any ideas what's going on? Thanks very much for your help!

    - Brendan

    http://www.paradiseofbachelors.com

  5. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    Brendan, could you post a premium support issue with getshopped ?
    It would be much easier to debug directly on your website and see whats going on.

  6. Dan Milward
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Brendan - hoping that this got sorted for you!! perhaps 3.8.13 offers resolution. Please try that out and confirm this is still a problem.

    Unfortunately @misulicus is right and we can't really offer much more support without more details and information. They best way we can help is if you go through our official support channel.

    getshopped.org/resources/premium-support/

    Just one more note... we're in the process of overhauling all our paypal gateways. They should be ready soon. Follow our blog for more updates.

    Best,
    Dan

  7. Digital 805
    Member
    Posted 1 year ago #

    I am experiencing the same problem with my site. I am using WP e-commerce 3.8.13.3. When will the paypal gateway overhauling be completed?

  8. lmcclamb
    Member
    Posted 1 year ago #

    I am using WP e-commerce 3.8.13.3 and experiencing the same issue.

  9. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    Hey guys.
    It would help us in trying to debug if you can post an exact "configuration" of your store so that we can try to replicate.
    Tax settings, product settings, origin country/state.
    Once we have the settings that your stores are using we can try to replicate.

  10. lmcclamb
    Member
    Posted 1 year ago #

    Thanks for the quick reply. My settings are as follows.

    Under "tax settings", I have checked these boxes

    • Product prices are tax exclusive
    • Replace tax percentage with product specific tax rate
    • Apply tax when Billing and Shipping Country is the same as Tax Rate
    • Apply tax to Shipping Address

    Under "Tax Rate" I have selected USA, California, 7.5%. No check mark for "tax shipping"

    For Payments I am using PayPal Standard 2.0

    • "Account Type" = Live Account
    • "IPN" = Yes
    • "Send shipping details" = No
    • "Address Override" = No

    The tax amount shows up on the "check out" screen. However, once it sends to me to paypal to pay, the tax is missing.

  11. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    @Imcclamb can you please post a product that you are testing with ?
    I just tried on my local setup and tax is being passed correctly:
    https://dl.dropboxusercontent.com/u/16683640/Screenshots/2014-03-26_2211.png

  12. lmcclamb
    Member
    Posted 1 year ago #

  13. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    https://dl.dropboxusercontent.com/u/16683640/Screenshots/2014-03-26_2223.png
    Seems ok here. Try disabling the Shipping same as billing option and give it another try.

  14. lmcclamb
    Member
    Posted 1 year ago #

    Okay, that did the trick. I was definitely using the "same as billing address" option at check out. After disabling that option, the tax passed through.

    Unfortunately, this means that the customer will have to enter their address a total of 3 times (twice on the website and once on paypal if they use a credit/debit card for payment). If you have any suggestions for that let me know. Otherwise, I am still a very happy camper.

    Big Thanks!

  15. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    Just as i thought. That option is a bit buggy but it has been worked on allot. From what i know of it will be included in the next major WPEC release.
    Best for now is to leave it disabled :(

  16. Digital 805
    Member
    Posted 1 year ago #

    Thank you for finally addressing this issue. All of the settings and results were exactly what I was experiencing. I've also just updated WPEC to 3.8.13.4. Let's hope this is the end to a long awaited fix!

  17. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    @Old Coast Design did the Shipping same as billing resolved your issue too ?

  18. Digital 805
    Member
    Posted 1 year ago #

    Unfortunately, not. I just received an order today... still no tax was pushed through the PayPal system.

    Any other settings I should be looking at?

  19. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    @Old Coast Design can you please mail me at mihai@instinct.co.nz with wp-admin logins and the order in your sales log that did not had the tax passed to Paypal ?
    I want to replicate your exact settings on my test store to try and figure it out.

  20. Digital 805
    Member
    Posted 1 year ago #

    Mihai, I have an email drafted to you; however, before I send it can you comment on this?

    We are using a coupon which discounts the item to zero. Could that be why the order isn't charging tax? We really need tax to be calculated prior to any discounts. Is that possible? Here is what it looks like in the final order:

    Subtotal: $35.00
    Tax: $0.00
    Shipping: $2.99
    Total: $2.99
    Payment Method: PayPal Payments Standard 2.0
    Shipping Method: Shipping
    Shipping Option: Standard Shipping

  21. whitelamp
    Member
    Posted 1 year ago #

    "We are using a coupon which discounts the item to zero. Could that be why the order isn't charging tax?"

    Maybe the law is different where you are. In most places, you don't charge tax on things that are free.

  22. doinastanciu
    Member
    Posted 1 year ago #

    I am having the same issue as trouble-buster. If a customer living in Nevada (where 8.1% tax should be added) puts in their state and zip code, this is the message that comes up: "Please specify shipping location below to calculate your shipping costs Please provide a Zipcode and click Calculate in order to continue." I tried turning off the billing and shipping form, but that doesn't work. My settings are: tax exclusive, add per product tax, apply tax when shipping country is the same as tax rate.

  23. MagicManDiablo
    Member
    Posted 1 year ago #

    Wondering if there has been a fix for this. I submitted a support ticket this morning. Is there any resolution?

  24. MagicManDiablo
    Member
    Posted 1 year ago #

    I still have not heard back from (premium) support. The only way I could fix it was by selecting "Users must re-enter Shipping Address" in the Checkout tab.

    I'm hoping there is permanent fix than this as I'm sure shopping cart abandonment is higher on sites where users must enter their info twice.

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