Hi,
Thank you for choosing tawk.to. We value your input and we thank you for the continued support for our product.
Regarding your concern, there are several factors to check if you are no longer seeing the option to select a widget in your Dashboard.
1. First, check to make sure you are viewing the correct property.
– Hover over the hamburger icon in the upper-left of your Dashboard.
– Select a property in the drop-down list of properties.
– Check to make sure you’re not viewing your profile (the profile has only one widget option).
2. Then, select or add a widget:
– Navigate to Administration (click the gear in the lower-left corner).
– In the left menu, under Channels, select Chat Widget.
– At the top of the Chat Widget panel, click the current widget name
– Select a widget from the list in the drop-down menu.
3. To create an additional widget for the property, click the green +Add Widget button.
The widget you select will appear in both the desktop and mobile settings. To enable or disable your widget from appearing for desktop or mobile visitors, adjust your widget visibility settings as needed.
4. If the widget is not appearing on a mobile device, please check the following:
1. Click Admin
2. Click “Widget Settings”
3. If “Hide widget on Mobile” is enabled, untick it
4. Click “Save”
Learn more about adding a widget to your website here: https://help.tawk.to/article/adding-a-widget-to-your-website
Learn more about changing your widget’s appearance for desktop and mobile here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
Learn about restricting the widget’s appearance by device here:
https://help.tawk.to/article/restricting-the-chat-widget-from-showing-on-desktop-or-mobile
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
You can also email our support team at support@tawk.to
