Support » Plugin: MailPoet - emails and newsletters in WordPress » Task scheduler no longer working

  • Resolved mwgerard


    I have MailPoet 3 Premium but it is not recognized and I cannot send a direct help request.
    MailPoet is no longer able to send post notifications from my site. Within the MailPoet help window, I see the following message.
    “For the plugin to work, it must be able to establish connection with the task scheduler and the key activation/MailPoet sending service.”
    The link with the error message is:
    I have followed all of the ideas within the help guide, and then some.
    I have:
    -Disabled all security/firewall/plugins
    -Changed settings to cron job
    -Changed settings to “visitors to site”
    -Verified correct Apache settings
    -Verified correct 644 and 755 settings
    -Restore my ENTIRE site to 10 days ago to make sure I hadn’t inadvertently changed some other setting.
    -I cleared caches multiple times.
    -I waited 48 hours and tried again.

    None of these worked. Yes, I use SiteGround, but as I said, I wrote a cron job and that didn’t work either.

    Here is my system info:
    name: mwgerard
    PHP version: 7.3.16
    MailPoet Free version: 3.47.10
    MailPoet Premium version: 3.0.87
    MailPoet Premium/MSS key: 1be930f8140417af42779d6e09583c1c
    WordPress version: 5.4.2
    Database version: 5.6.40-84.0-log
    Web server: Apache
    Server OS: Linux 3.12.18-clouder0 #1 SMP Tue Oct 9 18:14:47 EEST 2018 x86_64
    WP_DEBUG: false
    PHP max_execution_time: 120
    PHP memory_limit: 768M
    PHP upload_max_filesize: 128M
    PHP post_max_size: 128M
    WordPress language: en_US
    Multisite environment?: No
    Current Theme: Edge Child (version
    Active Plugin names: akismet/akismet.php, better-font-awesome/better-font-awesome.php, category-page-extender/category-page-extender.php, category-posts/cat-posts.php, child-theme-configurator/child-theme-configurator.php, classic-editor/classic-editor.php, contextual-related-posts/contextual-related-posts.php, font-squirrel/index.php, ga-google-analytics/ga-google-analytics.php, iframe-shortcode/iframe-shortcode.php, insert-html-snippet/insert-html-snippet.php, instagram-feed/instagram-feed.php, java-applet-embed/java-applet-embed.php, jetpack/jetpack.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, page2cat/page2cat.php, portfolio-filter-gallery/portfolio-filter-gallery.php, posts-for-page/posts-for-page.php, primary-feedburner/index.php, rss-links-manager/rss-links-manager.php, sg-cachepress/sg-cachepress.php, so-widgets-bundle/so-widgets-bundle.php, spacer/index.php, ssl-insecure-content-fixer/ssl-insecure-content-fixer.php, theme-check/theme-check.php, tinymce-advanced/tinymce-advanced.php, tinymce-spellcheck/tinymce-spellcheck.php, tumblr-widget-for-wordpress/tumblr-widget.php, use-any-font/use-any-font.php, video-embed-thumbnail-generator/video-embed-thumbnail-generator.php, wp-google-fonts/google-fonts.php, wp-smushit/wp-smush.php, wp-super-cache/wp-cache.php, wp-super-edit/wp-super-edit.php, wp-tumblr-embeder/wp-tumblr.php
    Sending Method: MailPoet
    Sending Frequency: 25 emails every 5 minutes
    Task Scheduler method: WordPress
    Cron ping URL:
    Default FROM address:
    Default Reply-To address:
    Bounce Email Address:
    Total number of subscribers: 60
    Plugin installed at: 2015-04-10 12:31:54

    The page I need help with: [log in to see the link]

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